Manager, Organizational Change Management (User Adoption)

About the role

Goodwin is seeking a Manager, Organizational Change Management (OCM) to drive adoption of technology products and digital transformation initiatives across the firm. This role supports attorneys and clients in high-stakes litigation and dispute resolution, regulatory compliance, and complex transactions.

Responsibilities

• Develop and execute OCM strategies and plans for technology initiatives and digital transformation programs
• Conduct stakeholder impact assessments and readiness evaluations
• Identify change risks and define mitigation strategies to support successful adoption
• Create and deliver clear, compelling communication plans tailored to diverse audiences (attorneys, business professionals, leadership)
• Manage communication channels (e.g., email, intranet, town halls, leadership updates) to ensure consistent and timely messaging
• Design and deliver role-based training programs (live sessions, e-learning, job aids, and guides)
• Partner with subject matter experts to develop relevant, practical training content
• Ensure training approaches align with user needs and learning preferences
• Coordinate and support training delivery, including scheduling, facilitation, and feedback collection
• Drive user adoption strategies, including champion networks, feedback loops, and reinforcement activities
• Monitor adoption metrics and user feedback to identify gaps and opportunities
• Develop targeted interventions to increase engagement and sustained usage
• Support post-launch activities to ensure long-term success and continuous improvement
• Partner with product managers, project managers, and business stakeholders to integrate OCM into delivery plans
• Align change activities with project timelines, milestones, and governance structures
• Collaborate with Knowledge Management, HR, and Communications teams as needed
• Define and track KPIs related to adoption, training effectiveness, and change success
• Provide regular reporting and insights to stakeholders and leadership
• Use data to refine strategies and improve outcomes

Requirements

• Bachelor’s degree in Business, Communications, Organizational Development, or related field
• 5–8+ years of experience in change management, communications, training, or related roles
• Proven experience supporting technology implementations or digital transformation initiatives
• Experience designing and delivering training programs
• Strong communication and storytelling skills across multiple formats and audiences

Qualifications

• Proven ability to manage change effectively
• Experience with digital transformation initiatives
• Excellent interpersonal and communication skills
• Ability to work collaboratively with cross-functional teams

Skills

• Change management
• Communications
• Training
• User adoption
• Digital transformation

Benefits

• Health, dental, and vision insurance
• Life and disability insurance
• Retail and Savings Plan
• Emergency back-up child and adult care
• Paid vacation, sick time off, and holidays
• Professional development and career advancement opportunities
• Employee recognition and reward programs
• Employee wellness and assistance programs
• Employee discounts and perks