Manager, Organizational Change Management (User Adoption)

About the role

The Manager, Organizational Change Management (OCM) role is within Goodwin’s Global Operations Team. This team collaborates with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, regulatory compliance, and complex transactions.

Responsibilities

• Develop and execute OCM strategies and plans for technology initiatives and digital transformation programs
• Conduct stakeholder impact assessments and readiness evaluations
• Identify change risks and define mitigation strategies to support successful adoption
• Create and deliver clear, compelling communication plans tailored to diverse audiences
• Manage communication channels to ensure consistent and timely messaging
• Design and deliver role-based training programs
• Partner with subject matter experts to develop relevant, practical training content
• Ensure training approaches align with user needs and learning preferences
• Coordinate and support training delivery, including scheduling, facilitation, and feedback collection
• Drive user adoption strategies, including champion networks, feedback loops, and reinforcement activities
• Monitor adoption metrics and user feedback to identify gaps and opportunities
• Develop targeted interventions to increase engagement and sustained usage
• Support post-launch activities to ensure long-term success and continuous improvement
• Partner with product managers, project managers, and business stakeholders to integrate OCM into delivery plans
• Align change activities with project timelines, milestones, and governance structures
• Collaborate with Knowledge Management, HR, and Communications teams as needed
• Define and track KPIs related to adoption, training effectiveness, and change success
• Provide regular reporting and insights to stakeholders and leadership
• Use data to refine strategies and improve outcomes

Requirements

• Bachelor’s degree in Business, Communications, Organizational Development, or related field
• 5–8+ years of experience in change management, communications, training, or related roles
• Proven experience supporting technology implementations or digital transformation initiatives
• Experience designing and delivering training programs
• Strong communication and storytelling skills across multiple formats and audiences

Qualifications

• Ability to communicate effectively with diverse audiences
• Strong organizational and project management skills
• Ability to manage multiple projects simultaneously
• Experience with change management methodologies
• Knowledge of digital transformation principles and practices

Skills

• Change management
• Communications
• Training
• User adoption
• Collaboration
• Measurement and reporting

Benefits

• Health, dental, and vision insurance
• Life and disability insurance
• Retail and savings plan
• Paid vacation, sick time off, and holidays
• Professional development and career advancement opportunities
• Employee recognition and reward programs
• Employee wellness and assistance programs
• Employee discounts and perks