Manager, Operations Innovation, POS & BOH, Burger King

What You'll Do

• Serve as the primary operations point of contact for POS and back-of-house technology initiatives across Burger King restaurants.
• Partner with Operations and Technology teams to identify opportunities that improve restaurant execution and operational KPIs.
• Support implementation of systems designed to improve restaurant profitability, order accuracy, labor efficiency, and guest experience.
• Collaborate directly with restaurant operators, franchisees, and field teams to test, pilot, and optimize new operational solutions.
• Gather field feedback and operational insights to influence future system enhancements and innovation priorities.
• Coordinate rollout planning, communications, training, and adoption strategies for operational tools and systems.
• Monitor performance metrics and operational results to evaluate effectiveness of deployed solutions.
• Serve as the operational subject matter expert during pilots, field testing, and large-scale implementations.

What You Bring

• 5+ years of experience in restaurant operations, operational excellence, QSR systems, or field operations support.
• Bachelor’s degree in Business, Operations, Hospitality, Engineering, or related field preferred.
• Strong understanding of quick service restaurant workflows and operational performance drivers.
• Experience supporting operational technology implementations or restaurant process improvement initiatives.
• Ability to analyze operational metrics and identify opportunities for improvement.
• Strong communication and collaboration skills across operational and technical teams.
• Proven ability to manage multiple projects in a fast-paced environment.
• Willingness to travel to restaurant locations as needed.