Manager, People Business Partner, Burger King, Company Operations

About the role

We are seeking a collaborative and hands-on People Business Partner to support restaurant operations by serving as a trusted advisor to leaders across the business. In this role, you will partner closely with Operations and Legal teams to manage employee relations, provide performance management guidance, support recruiting and hiring efforts, ensure compliance, and help drive training, succession planning, and continuous improvement initiatives. This is an excellent opportunity for an HR professional who thrives in a fast-paced, multi-location environment and enjoys building strong relationships, solving problems, and making a meaningful impact on both the business and its people.

Responsibilities

• Conducts weekly 1:1 meetings with Restaurant Company Operations Leadership.
• Manages the investigation process and helps leadership and inside counsel resolve complex employee relations issues.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance (e.g., background checks and I-9 process). Partners with the Legal department as needed.
• Provides day-to-day performance management guidance to restaurant management and above-restaurant leaders (e.g., coaching, counseling, career development, disciplinary actions).
• Facilitates and/or partners with Training on HR change initiatives and continuous improvement projects, providing updates and training for restaurant management and team members as required.
• Provides HR policy guidance and interpretation.
• Provides guidance and input on business unit restructure and succession planning.
• Participates in evaluation and monitoring of training programs to ensure success. Follows up with restaurant teams to ensure training objectives are met.
• Partners with other HR leaders to ideate and improve key HR programs. Participates in cross-functional teams in support of strategic initiatives.
• Advises and updates District Managers and Restaurant Management regarding proper interviewing techniques and selection criteria.
• Supports restaurant teams with the use of the Applicant Tracking System.
• Validates employee achievement and bonus payout calculations on a quarterly and monthly basis.
• Assesses risk and provides proactive training/mitigation with HR audits.
• Reports on market KPIs: staffing, turnover, engagement, and provides recommendations on trends to market leadership.
• Partners with operations to lead succession planning for General Managers and District Managers.
• Assists team members with questions and serves as a resource for all HR-related concerns: payroll, benefits, compensation, LOA, and team member concerns.
• Partners with District Managers to ensure 100% legal compliance: child labor compliance, new hire compliance, workers’ compensation issues, HR posters, and unemployment claims as necessary.
• Regularly visits restaurants to coach, develop, and audit HR systems and processes are being followed.
• Maintains a regular cadence for check-ins and visiting restaurants in person to assist with hiring events and training.
• Partners across HR functions to deliver integrated solutions to management and employees.
• Prepares employee communications regarding compensation, benefits, and company HR policies and programs.
• Serves as a consultant to management on HR-related issues, responding to and assessing HR-related needs (recruitment, talent management, organizational design, etc.).
• Manages and resolves basic employee relations issues.

Requirements

• 2+ years HR generalist experience required (to include training, recruiting, employee relations, compensation and benefits, and HRIS administration).
• Flexible style and willingness to "roll up your sleeves and get it done".
• Good knowledge and experience in organization effectiveness, team dynamics, leadership development, management/leadership effectiveness, and facilitation.
• Excellent team-building and influencing skills, communications, and unquestioned integrity, with experience effectively addressing sensitive HR issues.
• Ability to thrive in a fast-paced and flexible environment while working independently with minimal supervision.
• Proven experience partnering with the business to understand business priorities, routines, and practices.
• Ability to work collaboratively with others as part of a team while taking full ownership of assigned projects.
• Knowledge of human resources, including employee relations issues, diversity plans, performance management policies, and basic federal and state employment laws.
• Ability to travel domestically 50%, primarily in-market but with potential travel to corporate offices.
• Ability to manage conflicts, confrontations, and disagreements in a positive manner.
• Experience analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and implementing recommendations.
• Payroll troubleshooting experience.
• Bachelor's degree in human resources or related field (preferred).
• 2 to 4 years of previous experience in the Quick Service Industry is a plus but not required.

Benefits

Benefits at all of our global offices are focused on physical, mental, and financial wellness. We offer unique and progressive benefits, including:

• A comprehensive global paid parental leave program that supports employees as they expand their families.
• Free telemedicine and mental wellness support.