Corporate Operations Retail Manager Foodservice

Job Summary and Qualifications

This position oversees retail food services operations, revenue growth, and marketing programs for all HCA hospitals. It serves as a corporate-level operational subject matter expert (SME) responsible for performance improvement, developing operational standards, and providing support to hospital food service teams.

What You Will Do in This Role

• Leadership - Provides leadership in implementation of best-in-class retail operations, balancing expense management with profitability and revenue growth while ensuring alignment with overall hospital food service performance.
• Organization - Leads organization’s retail design, menu development, merchandising and marketing, food cost and pricing, point of sale technology, and revenue enhancement.
• Assimilation - Analyzes and makes strategic recommendations and executes positive action in support of field leadership and enterprise priorities.
• Standardization - Develops, coordinates, and implements within the organization: standardization of policies and procedures related to FANS retail operations including cash reconciliation; standardization and purchasing compliance of contracted vendor supplies and capital equipment; design and implementation of appealing retail environments; identification and replication of best practice standardization of retail operations including technology solutions; provides assessment and coaching of culinary performance at both divisional and field level with a focus on translating insights into measurable operational improvement; responsible for supply expense and food waste management; advances organization’s sustainability effort through innovative and resourceful measures; engages directly with hospital teams to address performance gaps, with on-site support utilized selectively based on business need.
• Customer Service - Interacts and develops relationships with internal and external stakeholders to better understand needs and challenges; coordinates the implementation and delivery of retail customer solutions; provides educational opportunities to hospital staff and visitors in regard to nutrition, health and wellness; builds and maintains strong, effective working relationships with a variety of leader stakeholders; utilizes technology and innovation to provide better service and convenience to the retail environment while enabling scalable solutions across the enterprise.
• Financial Analysis - Analyzes, tracks, and trends financial data; develops and meets retail sales growth goals; develops standardized processes and reports to improve data gathering and compilation; standardizes cash handling policies and procedures; ensures rigor around policy compliance; routinely monitors and communicates industry consumer price index (CPI) adjustments needed for appropriate pricing of retail items; provides operational and financial insight to improve total food service performance, including labor optimization, cost control, and sustainable margin improvement across hospitals.

Qualifications

• Baccalaureate degree required. A degree in hospitality, retail and/or sales management preferred.
• A minimum of five years in a retail or commercial/healthcare food services operations. Prior leadership experience required.
• Proven track record in program development, execution and performance. Profit and Loss (P&L) experience is preferred.
• Experience in-group purchasing organization, preferred.
• Excel, Word and Power Point presentation skills required. Proficiency with Excel and spreadsheet data compilation, pivot tables, and analytical process is preferred.
• Additional experience strongly preferred: demonstrated success as a senior-level operator within hospital Food & Nutrition Services, with responsibility for full-scope operations including retail, patient dining, labor management, and regulatory compliance. Experience supporting multi-site operations or advising field leadership is highly valued. Experience within HCA Healthcare or a similarly scaled system is highly desirable.
• Food Safety (ServSafe) certification required or must be certified within 6 months of hire. Culinary certificate is a plus.
• Lifting and carrying up to 25 lbs. on a frequent basis; pushing and pulling of up to 50 lbs. on occasion; Extended periods of standing and walking; required eye/hand coordination and manual dexterity sufficient to operate clinical equipment, keyboard, photocopier, telephone, calculator and other office equipment; requires some bending, stooping and stretching; requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports; exposure to dust, repetitive arm/hand movements; acuity both far and near.

Benefits

HealthTrust offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services; wellbeing support, including free counseling and referral services; time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence; savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling; education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing. Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts.

About HCA Healthcare

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do." - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder.