Manager, Digital Operations & Restaurant Technology, Burger King

What You'll Do

• Lead operational rollout initiatives for restaurant screen systems, kitchen workflow tools, and operational technology enhancements.
• Partner closely with Technology, Product, and Engineering teams to align technical solutions with restaurant operational needs.
• Lead implementation and rollout activities for restaurant systems enhancements, upgrades, pilots, and innovation initiatives.
• Collaborate directly with restaurant operators, franchisees, and field teams to gather feedback, identify pain points, and drive continuous improvement opportunities.
• Support testing, validation, and operational readiness for new technology deployments.
• Develop operational processes, training materials, and communication plans to support successful adoption of new systems and tools.
• Monitor rollout performance metrics, user adoption, and operational impact to identify opportunities for optimization.
• Coincide with third-party vendors and internal support teams to resolve system issues and ensure operational continuity.
• Travel to restaurants as needed to support pilots, implementations, and field engagement activities.

What You Bring

• 5+ years of experience in restaurant operations, restaurant technology, POS systems, or operational innovation.
• Bachelor’s degree in Business, Information Systems, Operations, Hospitality, Engineering, Technology or related field preferred.
• Strong understanding of quick service restaurant (QSR) operations and restaurant technology environments.
• Experience supporting POS systems, kitchen/back-of-house systems, or operational technology deployments.
• Proven ability to manage cross-functional projects and influence stakeholders across multiple levels of the organization.
• Excellent communication and relationship-building skills with both technical and operational teams.
• Strong problem-solving, organizational, and analytical capabilities.
• Ability to work in a fast-paced, highly collaborative environment.
• Willingness to travel to restaurant locations as needed.

Extra Ingredients That Set You Apart

• Experience working with franchise organizations and field operations teams.
• Familiarity with agile product development or technology implementation methodologies.
• Knowledge of restaurant hardware, software integrations, and digital operations platforms.
• Experience supporting large-scale operational change management initiatives.