Sr. Director, Software Engineering, Burger King
Engineering Leadership & Delivery
Lead the engineering strategy, architecture, and delivery of Burger King’s guest-facing, restaurant, and franchisee technology platforms across US&C.
Oversee engineering execution for mobile applications, kiosk platforms, franchisee tools, menu technologies, BK Audio, BK Assistant, and related restaurant technology solutions.
Drive modernization of technology architecture to ensure scalable, secure, and high-performing systems.
Establish and enforce engineering standards, development practices, quality assurance processes, release governance, incident management, observability, SLOs, and operational excellence across platforms.
Serve as a senior escalation point for critical production issues and drive long-term platform stability and performance improvements.
AI, Innovation & Restaurant Technology
Lead applied AI, automation, personalization, voice technology, and operational intelligence initiatives across Burger King’s restaurant technology ecosystem.
Oversee engineering for systems that convert restaurant signals, including audio, order events, device telemetry, guest feedback, digital uptime, and operational data into reliable recommendations, alerts, dashboards, and coaching workflows.
Partner with Product, Operations, and Analytics teams to improve data accessibility, reporting, experimentation, and decision-making across BK Assistant, DT Audio, app, kiosk, digital uptime, menu, POS, and franchisee reporting systems.
Establish engineering practices for AI and data-enabled products, including data quality, model quality, monitoring, human review, privacy, compliance, cost management, and production reliability.
Advance platform interoperability, automation capabilities, and data accessibility across the Burger King technology ecosystem.
Leadership & Cross-Functional Partnership
Lead, mentor, and develop a high-performing engineering organization, including direct management of engineering leaders and oversight of a broader full-time and contractor team.
Closely collaborate with Product, Operations, Marketing, Digital, and Franchisee leadership teams to align engineering priorities with business objectives.
Collaborate with the Franchisee Technology & Digital Council and key stakeholders to improve platform adoption, usability, and operational impact.
Lead budgeting, workforce planning, vendor management, and resource allocation for the engineering organization.