Manager, People Business Partner, Burger King, Company Operations

Responsibilities

• Conducts weekly 1:1 meetings with Restaurant Company Operations Leadership and participates in weekly District Manager and RGM meetings.
• Manages the investigation process and helps the leadership and inside counsel to resolve complex employee relations issues.
• PARTNERS ACROSS HR FUNCTIONS TO DELIVER INTEGRATED SOLUTIONS TO MANAGEMENT AND EMPLOYEES
• PREPARES EMPLOYEE COMMUNICATIONS REGARDING COMPENSATION, BENEFITS, AND COMPANY HR POLICIES AND PROGRAMS
• PROVIDES DAY-DAY PERFORMANCE MANAGEMENT GUIDANCE TO MANAGERS (COACHING, CAREER DEVELOPMENT, ETC.)
• SERVES AS A CONSULTANT TO MANAGEMENT ON HR-RELATED ISSUES RESPONDING TO AND ASSESSES HR-RELATED NEEDS (RECRUITMENT, TALENT MANAGEMENT, ORGANIZATIONAL DESIGN, ETC.)
• MANAGES AND RESOLVES BASIC EMPLOYEE RELATIONS ISSUES
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance (i.e. background checks and I-9 process).
• Partners with the Legal department as needed/requirement.
• PROVIDES DAY-DAY PERFORMANCE MANAGEMENT GUIDANCE TO RESTAURANT MANAGEMENT AND ABOVE RESTAURANT LEADERS (E.G., COACHING, COUNSELING, CAREER DEVELOPMENT, DISCIPLINARY ACTIONS)
• FACILITATES AND/OR PARTNERS WITH TRAINING ON HR CHANGE INITIATIVES AND CONTINUOUS IMPROVEMENT PROJECTS PROVIDING UPDATES AND TRAINING FOR RESTAURANT MANAGEMENT AND TEAM MEMBERS AS REQUIRED
• PROVIDES HR POLICY GUIDANCE AND INTERPRETATION.
• PROVIDES GUIDANCE AND INPUT ON BUSINESS UNIT RESTRUCTURE AND SUCCESSION PLANNING.
• PARTICIPATES IN EVALUATION AND MONITORING OF TRAINING PROGRAMS TO ENSURE SUCCESS.
• LEADS AND ORGANIZES HIRING EVENTS ACROSS VARIOUS OUTLETS TO ATTRACT AND RECRUIT RESTAURANT TALENT.
• SUPPORTS RESTAURANT TEAMS WITH USE OF APPLICANT TRACKING SYSTEM AND ASSISTS NEW HIRE ORIENTATIONS TO BUILD AND DEVELOP TALENT PIPELINE.
• VALIDATES EMPLOYEE ACHIEVEMENT AND BONUS PAYOUT CALCULATIONS ON A QUARTERLY AND MONTHLY BASIS.
• ASESS RISK AND PROACTIVE TRAINING/MITIGATION WITH HR AUDITS.
• REPORTS ON MARKET KPIs; STAFFING, TURNOVER, ENGAGEMENT AND PROVIDES RECOMMENDATIONS OF TRENDS TO MARKET LEADERSHIP.
• LEAD SUCCESSION PLANNING FOR GENERAL MANAGERS AND DISTRICT MANAGERS.
• ASSIST TEAM MEMBERS WITH QUESTIONS AND BE A RESOURCE FOR ALL HR-RELATED QUESTIONS AND CONCERNS; PAYROLL, BENEFITS, COMPENSATION, LOA, TEAM MEMBER CONCERNS.
• WORKS WITH DISTRICT MANAGERS TO ENSURE 100% LEGAL COMPLIANCE; CHILD LABOR COMPLIANCE, NEW HIRE COMPLIANCE, WORKER’S COMPENSATION ISSUES, HR POSTERS, AND UNEMPLOYMENT CLAIMS AS NECESSARY.
• REGULARLY VISITS RESTAURANTS TO COACH, DEVELOP, AND AUDIT HR SYSTEMS AND PROCESSES ARE BEING FOLLOWED.
• MANAGE AND DEVELOP STAFFING COORDINATOR. REGULAR CADENCE FOR CHECK-INS AND VISITING RESTAURANTS WITH THEM IN PERSON TO ASSIST WITH HIRING EVENTS AND TRAINING ON HIRING.

Qualifications

• 5+ years HR generalist experience required (to include training, recruiting, employee relations, compensation and benefits, and HRIS administration)
• Flexible style and willingness to "roll up your sleeves and get it done."
• Good knowledge and experience in organization effectiveness, team dynamics, leadership development, management/leadership effectiveness, and facilitation.
• Excellent team-building and influencing skills, communications and unquestioned integrity, and the experience to effectively address sensitive HR issues.
• Thrives in a fast-paced and flexible environment while also working independently with minimal supervision.
• Proven experience of organization and business understanding by the demonstration of partnering with the business to understand business priorities, routines and practices.
• Ability to work collaboratively with others as part of a team while being able to take full ownership for assigned projects.
• Knowledge of human resources including employee relations issues, plans related to enhancing diversity, performance management polices, as well as basic federal and state employment laws.
• Ability to work in a multicultural environment.
• Ability to travel domestically 50%. Primarily in market but potential for travel to corporate offices.
• Experience in analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and implementing recommendations in support of goals.
• Payroll troubleshooting.
• Bachelor's degree in human resources or related field (preferred)
• 2 to 4 years previous experience in Quick Service Industry experience a plus but not required.