Manager of Wholesale Operations

About the role

Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California. The company prides itself on its high-profit growth, loyal customer base, and talented team. It is venture-backed and owns a patented washable rug design that disrupts the home décor industry. The mission is to empower customers to live vibrantly with beautiful products that don't compromise on function.

Job Summary

Ruggable is seeking a dynamic Manager of Wholesale Operations (Player Coach) to lead the end-to-end execution of new and existing retail launches. This hybrid "player-coach" role involves defining the executional strategy, mentoring a growing team, and actively managing key accounts and executing daily operational tasks.

Responsibilities

• End-to-End Retail Launch Execution (The Player)

• Project Management: Lead the flawless execution of new textile product launches, from post-sale onboarding to on-shelf placement at Costco, Target, and Walmart.
• Retailer Compliance: Master and navigate the specific vendor portals, routing guides, and EDI requirements for large-scale retailers (e.g., Retail Link, Partners Online).
• Supply Chain Liaison: Partner directly with our internal manufacturing, warehousing, and logistics teams to ensure accurate forecasting, allocation, and on-time, in-full (OTIF) delivery.
• Mercandising & Display: Coordinate the physical rollout of point-of-purchase (POP) displays, endcaps, and packaging specs unique to the textile category and specific retailer demands.
• Troubleshooting: Act as the first line of defense for any operational bottlenecks, inventory discrepancies, or shipping delays during the launch phase.

• Leadership & Team Development (The Coach)

• Process Optimization: Establish best-in-class Standard Operating Procedures (SOPs) for retail launches, creating a repeatable playbook that your team can execute.
• Performance Management: Set clear KPIs for the retail ops team focused on compliance, launch timelines, and inventory accuracy.
• Cross-Functional Alignment: Foster a collaborative environment between Sales, Marketing, and Supply Chain to ensure the team is unified around launch goals.

Requirements

• Required Experience

• 5–7+ years of experience in Wholesale/Retail Operations, Supply Chain, or Key Account Management within the Consumer Goods and/or CPG industries.
• Specific Retailer Expertise: MUST HAVE direct, hands-on experience executing product launches and managing daily operations with Costco, Target, and Walmart.
• Industry Knowledge: Experience in the textile manufacturing industry (e.g., bedding, apparel, home goods, fabrics) is highly preferred.
• Systems Proficiency: Deep understanding of major retailer vendor portals and EDI integrations.
• Leadership Style: Proven ability to thrive in a "player-coach" capacity—comfortable delegating and strategizing one minute, and pulling data reports or fixing routing errors the next.

Skills

• Exceptional organizational skills, high attention to detail, and robust data analysis capabilities (Advanced Excel/ERP systems experience).

Pay

$110,000 - $135,000 per year base salary. An annual bonus percentage that varies based on level of role. Employer matching (up to 3% of base salary) for company sponsored 401K plan.

Schedule

Hybrid work schedule.

Benefits

Competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.