Manager, Wholesale Operations

About the role

This role is a build role to enable scale within Fabletics' international wholesale and B2B business. The Manager, Wholesale Operations will own the day-to-day execution of these operations, ensuring orders move seamlessly from purchase order through delivery across global partners.

Responsibilities

• Own end-to-end international wholesale and B2B order execution, managing the lifecycle from order receipt through final delivery across international accounts
• Drive on-time, in-full (OTIF) performance by aligning production timelines, inventory availability, and shipping windows
• Ensure full compliance with retailer routing guides, including labeling, packaging, ASN, and shipping requirements
• Coordinate with fulfillment partners to manage inbound and outbound shipments, ensuring accurate and timely execution
• Serve as the primary operational point of contact for B2B customers, providing proactive updates and resolving order-related issues
• Partner cross-functionally with Merchandising, Production, Planning, and Supply Chain to align on order execution and delivery timelines
• Monitor order flow and identify risks, proactively driving resolution to maintain delivery commitments and escalating issues to relevant stakeholders
• Support freight coordination, shipment documentation, and customer communication across international markets
• Identify process gaps and implement improvements to increase operational efficiency, accuracy, and scalability
• Develop and maintain SOPs and reporting to track performance, reduce chargebacks, and improve execution consistency
• Provide visibility into order status, operational risks, and performance metrics to internal stakeholders

Requirements

• 3–5 years of experience in B2B or wholesale operations, logistics, or supply chain within apparel or consumer goods
• Strong experience managing retailer routing guides, compliance requirements, and chargeback prevention
• Hands-on experience with wholesale order management processes
• Experience coordinating with fulfillment partners and managing international shipments
• Working knowledge of WMS, OMS, or ERP systems
• Strong attention to detail with the ability to manage multiple orders and priorities
• Proven ability to work cross-functionally and drive execution without direct authority
• Excellent communication skills
• Comfort operating in a fast-paced environment

Qualifications

• Ideal candidate brings foundational AI literacy, including experience using generative AI tools, and a proactive mindset to experiment with new technologies to drive productivity and innovation

Skills

• Foundation AI literacy

Benefits

Varied for retail, fulfillment and fully remote roles. The annual base salary range for this position is from $94,446-$110,000. The range provided includes the base salary that Fabletics expects to pay for the role. Offered base salary will be dependent on factors including the scope and complexity of the role, candidate’s related work experience, subject matter expertise and work location.

Pay

The annual base salary range for this position is from $94,446-$110,000.

Schedule

Hybrid Work Schedule