Manager, Wholesale Account Operations

About the Job

• Manage day-to-day operations and execution of transactions to ensure smooth operation of the Wholesale department’s daily activities.
• Set team priorities and ensure workload is appropriately distributed across the team.
• Respond to Retailer inquiries regarding orders, shipments, products, VAS requirements and pricing.
• Develop working relationships with key operations and finance counterparts at our Retailers to build trust and work together to identify opportunities to improve our servicing; attend key meetings with Retailer to understand their business.
• Partner with Sales Team to develop a strong cross-functional relationship and smooth external facing communications, anticipate account support needs and data sources for Sales Team to reference.
• Ensure a working knowledge of entire order cycle and have the ability to identify any gaps or process improvements.
• QC all Sales Orders against the original planned order before shipping, including confirming UPCs, prices, and quantities for all fashion orders (esp. new retailers).
• Maintain SKU integrity across multiple systems including NetSuite, GSX, SPS Assortment and NuOrder.
• Manage the Chargeback Log for data accuracy across Accounting, Sales, and Operations, while identifying & escalating potential opportunities for mitigation.
• Lead seasonal recaps in partnership with Director of Internal Operations.
• Drive the development and improvement of procedures, reports and processes.
• Track root cause for failed business documents and work with internal teams & retailers to put corrective actions in place.
• Support GTM team when packaging issues arise to provide needed corrective action.
• Manage customer record maintenance in NetSuite.
• Own and manage key “source of truth” documentation and reporting for the cross-functional team, including Chargeback Log, Order Bank, and Shipping Log, as well as identify and scope opportunities for automation/systemization of key documents.

What you’ll love about us

• We are a team of smart, interesting, diverse, funny, and loving people.
• We offer competitive compensation, employer paid health, medical and dental benefits, 401k with match, paid parental leave, snacks, socks and a fun, relaxed office environment.
• We take the responsibility to make sure you are excited, happy, and find fulfillment in your work very seriously.
• We value fun. This is why we host office lunches, offsite team outings and company retreats.
• We believe in giving back to the community and helping those in need, which is why we volunteer as a team regularly.
• We believe success comes from the collective effort of all, which is why all full-time employees receive equity in the business.
• We understand the value of health, relaxation, spending time with friends and family, and traveling the world and offer flexible paid time off for all full-time employees. This includes over 20 paid company holidays, year-round "Flexible Fridays" and unlimited vacation, sick, and wellness days.
• We understand the importance of communication and offer a monthly phone stipend for all full-time employees.
• We believe a healthy body equals a healthy mind, so we offer a $100 monthly wellbeing reimbursement to all full-time employees.