US Wholesale Operations Manager

Order Fulfilment

Manage Day to Day relationship with US 3rd Party Logistics Providers
Acting as the direct Liaison between the Operations and Sales Teams on all US Wholesale Orders
Inputting orders onto the Inventory Management and WMS Systems and Automating any workflows where possible.
Organising returns or replacement orders where required
Responsible for OTIF delivery of Big Potato Wholesale Orders, including creating routing guides for 3PLs, ensuring orders are booked in and delivered adhering to all requirements
Responsible for the set up and maintenance of the Big Potato EDI system linking to retailers and 3PL

Stock Management

Drive efficiencies and process improvements in how we work with our logistics providers via contract negotiations, systems integrations and reviewing that they hit agreed upon SLA's and KPI's
Flagging aged inventory to the Sales Team for clearance items, managing reworks, ensuring that SAP stock aligns with the warehouse system.
Process and Approve 3PL Invoicing Monthly
Reviewing and Identifying areas for cost savings and tracking spend vs budget
Carry out carrier selection when required, participating in rate negotiation, and freight cost tracking.

Stock Allocation

Managing Stock Takes and cycle counts with logistics to ensure that Big Potato's system matches that of the logistics provider
Stock allocations for all US Retailers - large and indies
Oversee US Inbound Arrivals into the warehouse - liaising with the Shipping Manager when stock is due into the country.
Keeping track of when it's due to Warehouse and keeping the sales team aware via email, pre-advice, Calendar invites.
Chasing Inbound confirmations and receipting stock onto the system
Working with the Demand Planner to ensure Compliance
Reviewing Supplier Manuals to ensure that products and orders are compliant with retailer requirements prior to delivery and creating routing guides for 3PLs to ensure compliance is met
Supporting the US Sales Team in new vendor set up forms, ensuring correct SKU's and data are passed to retailers ahead of launch

Sales and Marketing Support

Oversee delivery of pre-production samples for range reviews / testing and ensure stock is in place for new product launches in US Retail
Oversee localized kitting of merchandising units, POS and promotional materials
Operationally onboard direct new customers.
Develop a plan for a NA based 'samples program' for the indies and execution of the plan once agreed

Reporting

Monitor and improve weekly/monthly KPI dashboards, and OTIF reports
Utilisation of SQL to assist Ops and Sales with data requirements