Wholesale Operations Manager

Position Overview

A growing lifestyle brand is seeking a seasoned Wholesale Operations Director to lead wholesale execution, improve internal processes, and strengthen cross-functional coordination across sales, operations, logistics, finance, production, and warehouse teams.

Key Responsibilities

• Oversee wholesale order flow, including order entry, updates, validation, and issue resolution
• Maintain accuracy across pricing, inventory, product details, and order data
• Drive automation and process improvements that increase speed, visibility, and scalability
• Partner with sales and logistics teams to manage shipping requirements, routing guides, and account expectations
• Coordinate with finance and production teams on vendor documentation, product information, and operational needs
• Create and maintain reporting tools, dashboards, and KPI tracking for leadership review
• Work closely with warehouse partners on allocation, fulfillment priorities, and shipment readiness
• Manage open order reporting, ETA communication, shipping plans, and related updates to internal stakeholders
• Address operational challenges by identifying gaps, resolving technical issues, and improving workflows

Systems and EDI Oversight

• Supervise account setup and wholesale operational onboarding
• Partner with operations teams on EDI integrations, order processing, inventory coordination, and fulfillment execution
• Ensure accuracy of EDI transactions, documentation, and outbound shipment details for domestic and international partners
• Oversee non-direct wholesale platforms and related shipping approvals, documentation, tracking, and proof-of-delivery updates
• Manage invoicing, payment requests, and customer billing processes for accounts outside of factor-managed workflows

Leadership and Team Development

• Manage, coach, and support the wholesale operations team
• Contribute to hiring, performance reviews, growth planning, and advancement recommendations
• Approve time off requests and timesheets
• Set clear priorities and maintain strong service standards across internal and external partnerships

Reporting and Business Performance

• Generate regular sales, inventory, and fulfillment reports on a daily, weekly, and monthly basis
• Track drop-ship service levels, compliance, and performance metrics
• Support revenue goals through strong oversight of shipping targets and month-end fulfillment activity
• Deliver visibility into wholesale performance through organized, reliable reporting

Qualifications

• 5–7 years of wholesale experience
• Experience working with major retail partners
• ERP experience required
• Background managing a 3PL environment
• Experience leading teams and supporting systems implementation or transformation efforts
• Advanced Excel and Google Sheets skills, including pivot tables, VLOOKUP, and related functions
• Strong analytical, organizational, and time management skills
• Excellent written and verbal communication
• Ability to manage multiple priorities in a fast-paced environment
• Collaborative approach and strong cross-functional partnership skills

Work Environment and Physical Requirements

Ability to perform the essential responsibilities of the role with reasonable accommodation
Regular desk and computer work
Ability to sit, stand, and walk for extended periods as needed
Ability to move or lift items up to 25 pounds
Ability to access different areas within the work location

Compensation and Benefits

• Paid vacation, sick time, and holidays
• Medical, dental, and vision coverage
• 401(k) with company match