Director of Wholesale Operations
Overview
The Director, Sales Operations for Crocs Wholesale is responsible for leading and owning the sales operations strategy and execution across North America, enabling scalable processes, data-driven decision-making, and operational excellence. This role drives alignment cross-functionally with Sales, Product, and Supply Chain to optimize wholesale performance, drive go-to-market readiness, and ensure compliance with company policies.
What You'll Do
Lead and develop the North America Wholesale Sales Operations team, setting clear performance goals, KPIs, and incentive structures to drive results
Establish and optimize end-to-end wholesale operational processes, ensuring standardization, efficiency, and scalability across the business
Drive sales analytics, reporting, and insights to support data-informed decision-making and business performance
Partner cross-functionally with Sales, Product, Supply Chain, and Finance to support seasonal Go-To-Market execution and operational readiness
Oversee marketplace management, including pricing strategy, online policy enforcement, and customer discount governance
Ensure accuracy and integrity of sales systems, customer data, and reporting tools
Build strong internal relationships and influence stakeholders to align on priorities, resolve issues, and implement new processes
Lead governance and compliance efforts, ensuring adherence to company policies, operational standards, and contractual obligations
Lead cross-functional teams in developing the strategy and executing logistics for all Market Launches and Trade Shows
What You'll Bring to the Table
Bachelor’s degree in Business, Operations, or related field (or equivalent experience)
10+ years of experience in wholesale, retail, or sales operations, with at least 5 years in a leadership role
Proven ability to lead and develop high-performing teams and build strong organizational capability
Strong business acumen with experience driving operational strategy and process optimization
Advanced analytical skills with the ability to translate data into actionable insights
Excellent communication and stakeholder management skills, with the ability to influence across all levels of the organization
Experience managing complex systems, processes, and cross-functional initiatives
Proactive, adaptable, and solutions-oriented mindset with strong execution focus
The Company
Crocs, Inc. is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.
Pay and Benefits
Salary or Pay Range: $176,000 - $186,000 Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote).
This role has been aligned to the Collaborator persona. This position is eligible to participate in a company incentive program. This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
Application Information
The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.
Job Category
Corporate