Director of Operations

About the role

We are seeking a dynamic, strategic, and results-driven Director of Operations to lead operational excellence and drive business performance for our Las Vegas Operating Company. This role offers a unique opportunity to make a significant impact across the organization by tackling complex business challenges, leading critical initiatives, and driving continuous improvement throughout the operation. The ideal candidate will bring a strong background in operations management, proven leadership capabilities, and a track record of optimizing processes to improve productivity, efficiency, and profitability. As the Director of Operations, you will provide leadership for day-to-day operations, develop and implement best practices, and foster a high-performance culture focused on accountability, collaboration, and continuous improvement. This position requires a strategic thinker who can balance long-term business objectives with operational execution while delivering exceptional results for customers, employees, and stakeholders.

Responsibilities

• Lead and oversee all distribution center operations, including Warehouse, Transportation, and Facility Operations, ensuring safe, efficient, and cost-effective execution of receiving, stocking, order selection, packing, delivery, inventory management, equipment maintenance, security, and facility operations.
• Assess staffing and equipment needs by evaluating operational activity, forecasted volumes, productivity metrics, and product mix to optimize performance and resource utilization.
• Drive operational and financial performance by managing labor, operating expenses, productivity, and service metrics to achieve business objectives and profitability targets.
• Ensure compliance with all company policies and applicable OSHA, DOT, food safety, security, and regulatory requirements, while fostering a culture of safety and accountability.
• Maintain inventory accuracy and integrity through effective inventory control processes, including cycle counts, physical inventories, returns management, and variance resolution.
• Recruit, develop, coach, and performance manage warehouse and transportation team members and leaders, while partnering with operations leadership to identify and implement training and development initiatives.
• Collaborate with the OpCo President and other senior leaders to review operational performance, profitability, capital investments, productivity metrics, and strategic priorities.
• Partner with Risk Management and Human Resources to investigate incidents, implement corrective actions, and support initiatives that improve safety, engagement, and operational performance.
• Foster strong cross-functional collaboration and communication to support operational excellence and customer service.
• Manage operating expenses and labor costs to achieve budget, productivity, and profitability targets while supporting service and customer commitments.
• Ensure operational execution supports customer service objectives, including on-time delivery, order accuracy, and service level performance.
• Lead continuous improvement initiatives focused on safety, quality, service, productivity, and cost reduction through data-driven analysis and problem-solving.
• Partner with Human Resources to effectively administer company policies, employee relations matters, and collective bargaining agreements where applicable.
• Leverage warehouse management systems (WMS), transportation management systems (TMS), and operational reporting tools to monitor performance, drive accountability, and identify improvement opportunities.
• P&L and financial accountability.
• Continuous improvement and operational excellence.
• Perform additional duties and special projects as assigned.

Qualifications

• High School Diploma/GED or Equivalent Experience.
• 5+ years of combined warehouse and/or transportation management experience.
• 5+ years of prior leadership experience managing warehouse, transportation, or multi-site supply chain operations of >150 direct and indirect reports.
• Strong ability to read, analyze, and interpret business reports, professional journals, technical procedures, and government regulations.
• Excellent written and verbal communication skills, with the ability to prepare reports, business correspondence, and operational documentation, and effectively present information to various audiences, including employees, customers, and senior leaders.
• Strong analytical and quantitative skills, with the ability to interpret financial and operational metrics, forecasts, percentages, and performance data to support effective decision-making.
• Demonstrated problem-solving and critical-thinking abilities, including the capacity to manage complex operational challenges and make sound decisions in a fast-paced environment.
• Ability to interpret and execute instructions provided in written, verbal, diagrammatic, or schedule formats.

Benefits

• Day 1 Health & Wellness Benefits
• Employee Stock Purchase Plan
• 401K Employer Matching
• Education Assistance
• Paid Time Off
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Pay

Competitive base salary, depending on experience, plus bonus potential based on KPIs.

Schedule

Monday-Friday normal business hours. Subject to change based on business needs.