Manager of Global Digital Delivery

Position Overview

The Manager of Global Digital Delivery oversees a portfolio of internal and external digital product teams to ensure the on-time, high-quality delivery of technology solutions that advance Rotary’s strategic initiatives. This role leads a team of onshore and offshore staff members responsible for the coordination and successful delivery of various digital products. The Manager will work closely with product managers, enterprise architects, and onshore/offshore development teams in a matrixed operating environment to ensure cross product coordination, clear documentation of delivery commitments, and consistent execution across teams.

Responsibilities

• Lead a global product delivery organization including scrum masters in India and delivery managers.
• Manage a portfolio of internal and external product delivery teams, ensuring alignment on timelines, dependencies, and quality.
• Monitor productivity and delivery performance using key metrics (e.g., lead time improvement, defect reduction).
• Serve as a delivery partner for external and internal products and capabilities, providing clear, data-driven insights into delivery health, trade-offs, and capacity to product leadership.
• Coordinate delivery activities across multiple product lines, ensuring cross team dependencies are identified, communicated, and managed.
• Partner with product managers to document and track delivery commitments, ensuring roadmap alignment and prioritization clarity.
• Ensure that sprint planning, backlog grooming, and release management processes are consistently applied across teams.
• Cross Functional Collaboration:
  • Work closely with architects to understand technical direction and ensure delivery teams are aligned with architectural decisions.
  • Collaborate with business stakeholders, engineering leads, QA teams, and vendors to facilitate seamless handoffs and execution.
  • Support development and QA teams to ensure product quality and adherence to engineering standards.
• Process, Standards, and Continuous Improvement:
  • Champion Agile and DevOps best practices across teams, including CI/CD adoption, automation, and iterative delivery.
  • Identify process gaps and drive continuous improvement initiatives that increase team velocity and product quality.
• Budgeting & Resource Management:
  • Build, manage, and justify delivery-related budgets in partnership with IT, finance, and product leadership.
  • Monitor and recommend staffing allocations across product teams to ensure capacity meets demand.

Qualifications

• Bachelor’s degree or equivalent experience; advanced degree preferred.
• Progressive experience in software delivery leadership roles.
• Expertise in Agile/Scrum, SAFe, Kanban, Waterfall, and blended delivery methodologies.
• Demonstrated experience working in a matrixed product management environment.
• Experience coordinating onshore/offshore delivery teams.
• Strong understanding of CI/CD, DevOps pipelines, and modern engineering practices.
• Experience supporting teams using modern development frameworks (React, .NET, Sitecore or other CMS platforms, Angular, etc.).
• Strong communication, organizational, and problem-solving skills.
• Able to manage multiple initiatives and work well under pressure.

Leadership Attributes

• Communication: Be open to receiving ideas from diverse viewpoints and able to communicate messages so that they are universally understood.
• Collaboration: Builds partnerships and works jointly with others to meet shared objectives.
• Productivity: Able to generate results that move Rotary toward achieving its goals.
• Accountability: Have a clear sense of ownership and take personal responsibility for actions.
• Innovation: Move Rotary beyond traditional ways of thinking.
• Strategy: Identify Rotary’s opportunities and design approaches that align with our strategic goals.

Pay

Salary range $166,500 - $185,000

Benefits

• Generous medical, dental, and vision benefits package.
• Progressive 401k matching contributions.
• Above market and generous paid time off package.
• Tuition reimbursement.
• Professional development opportunities.
• On-site cafeteria and coffee bar with special pricing for Rotary employees.
• Flextime-several different work schedules to choose from.
• Close to CTA, Metra, a variety of stores, and many food options.