Head of Digital Delivery
In This Role
You Will Lead the delivery and continuous improvement of the University's digital products and services, ensuring they are user-centred, data-informed and aligned with institutional priorities and strategic objectives.
Provide leadership to a multidisciplinary digital team, supporting agile ways of working and ensuring the effective prioritisation, delivery and optimisation of digital initiatives and resources.
Drive the successful delivery of key projects and priorities during the fixed-term period, including the launch of the postgraduate prospectus, support for student recruitment activity, and the rollout of the University's refreshed brand across digital channels.
Work closely with colleagues across Strategic Communications and Marketing to translate user research, analytics and stakeholder feedback into actionable insights that inform product development and continuous improvement.
Oversee the governance and effectiveness of the University's web estate, ensuring content standards, user experience principles and digital best practice are embedded across the web editor community.
Build strong relationships with stakeholders across the University, managing competing priorities, influencing decision-making and ensuring digital activity delivers measurable value and impact.
Monitor and evaluate product performance, using data and user feedback to identify opportunities for optimisation, innovation and enhanced user engagement.
Support the development and delivery of the University's digital vision and roadmap, helping to ensure digital platforms and services remain effective, sustainable and responsive to evolving user needs.
Requirements
Significant experience leading the delivery of digital products and services within complex organisations, with a strong understanding of agile methodologies, product management and user-centred design.
A proven track record of leading multidisciplinary teams, delivering digital change programmes and driving measurable improvements through data, user insight and continuous optimisation.
Experienced in stakeholder management and can confidently influence, negotiate and build effective relationships with colleagues at all levels, including senior leaders, to achieve shared objectives.
Experience managing large-scale websites and digital platforms, including governance, content standards and user experience, with strong knowledge of digital best practice.
Hands-on experience of working with Terminalfour (T4) CMS and can confidently support web governance, content management processes and the ongoing development of a complex web estate.
Comfortable balancing strategic thinking with operational delivery, able to prioritise competing demands, make informed decisions and maintain momentum across multiple projects and workstreams.
Strong analytical skills and can use user research, web analytics and performance data to identify opportunities, evaluate success and inform product and service improvements.
Effective communicator with excellent presentation and leadership skills, capable of translating complex information into clear recommendations and motivating teams to deliver high-quality outcomes.