Jobs · Information Technology · California

Manager of ERP Systems

SLAC National Accelerator Laboratory · Menlo Park, CA · 1 mo ago
HybridInformation TechnologyFull-time
We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include only sections that have real specific content. We have job description text. Let's parse. We need to extract: - About the role: maybe a summary paragraph. The description starts: "The SLAC IT Business Systems Manager provides operational and technical leadership for SLAC ERP systems. This role is accountable for service quality, incident and request fulfillment performance, staff capability, and continual service improvement. The Manager serves as the senior escalation point for complex incidents and problems, ensuring stable operations, effective problem resolution, and a high-quality customer experience across all ERP services." That's about the role. - Responsibilities: many bullet points. The posting includes sections: Leadership & People Management, ERP Strategy & Governance, Technical Management, Project & Program Management, Operational Excellence, Risk, Security & Compliance, Stakeholder Engagement, Executive-Level Responsibility, Your Specific Responsibilities Include..., Responsibilities Core Duties: etc. So we can combine into a list of responsibilities. - Minimum Education And Experience: Bachelor's degree and five years of relevant work experience, or a combination of education and relevant experience. That's qualifications. - Knowledge, Skills And Abilities: list of items: Detailed understanding of relevant technical knowledge and problem resolution. Strong customer relationship skills, consensus building skills, and ability to establish effective working relationships in a diverse environment. Demonstrated ability to lead, motivate, and develop staff. We could treat that as Skills. - Benefits, Pay, Schedule: Not present. So we should not include those sections. - Also maybe "Qualifications" could include education+experience. We must not repeat job title as heading. No Job ID. We must remove boilerplate: cookie/navigation/legal/EEO etc. Not present. We need to preserve all substantive info. So we need to include all the responsibilities text, maybe as list items. We need to format as

About the role

then

...

. Then

Responsibilities

then
  • ... each duty.
. Then

Qualifications

then

... education/experience.

. Then

Skills

then
  • ... each skill.
. We need to ensure we don't create sections with filler like "commensurate with experience". Not present. We need to preserve all details: The responsibilities text is long; we can break into list items for each bullet or sentence. Let's extract responsibilities from the text. The text includes many sections; we can combine them into a cohesive list. Let's parse: Leadership & People Management: - Lead, mentor, and develop a team of ERP analysts, developers, architects, and technical specialists. - Establish performance expectations, provide coaching, and support professional growth and succession planning. - Hold team members accountable for deliverables, deadlines, quality standards, and organizational objectives. - Foster a culture of collaboration, continuous improvement, innovation, and customer service excellence. - Manage staffing, recruitment, workload prioritization, and resource allocation. ERP Strategy & Governance: - Develop and execute the technical roadmap for ERP platforms and related enterprise applications. - Ensure ERP solutions align with organizational goals, business processes, security requirements, and compliance standards. - Establish governance processes for application development, configuration, integrations, and change management. - Lead technology evaluations and recommend improvements to optimize ERP capabilities. Technical Management: - Oversee ERP system architecture, integrations, customizations, and upgrades. - Direct the design, development, testing, deployment, and maintenance of ERP solutions. - Ensure application reliability, scalability, performance, and security. - Manage technical debt and implement modernization initiatives. - Review and approve technical designs and architectural decisions. Project & Program Management: - Lead complex ERP implementation, enhancement, and migration projects. - Manage project scope, budget, schedule, risks, and stakeholder communications. - Coordinate cross-functional teams, vendors, and consultants to deliver project outcomes. - Ensure successful adoption of new ERP capabilities through planning, training, and change management. Operational Excellence: - Establish service level objectives (SLOs) and monitor system performance and availability. - Oversee incident management, problem resolution, root cause analysis, and continuous service improvement. - Drive process automation and operational efficiencies across ERP functions. - Ensure timely resolution of production issues and escalations. Risk, Security & Compliance: - Ensure compliance with organizational policies, regulatory requirements, and audit standards. - Partner with cybersecurity teams to maintain secure ERP environments. - Implement controls related to data integrity, access management, and business continuity. - Support audits and remediation of identified findings. Stakeholder Engagement: - Serve as the primary technical liaison between IT leadership and business stakeholders. - Translate business requirements into technical solutions and implementation strategies. - Present project status, risks, and recommendations to executive leadership. - Build strong partnerships across HR, Finance, Supply Chain, Procurement, and other ERP-supported functions. Executive-Level Responsibility: - Provides strategic and operational leadership for ERP technologies, ensuring the delivery of secure, reliable, and scalable enterprise solutions while maintaining accountability for team performance, project execution, service quality, and business outcomes. Your Specific Responsibilities Include, But Are Not Limited To: - Provide strategic direction for SLAC Business systems portfolio in partnership with the labs leadership. - Provides technical subject matter expertise to business systems architecture, create strategic plans, set long-range direction and make high-level decisions, and oversees the implementation of complex and significant programmatic change. - Ensure SLAC’s business systems technology infrastructure serves the needs of the lab and priorities align with the overall vision and mission. - Advise lab leadership on technical futures. - Manage the adoption and adaptation of emerging technologies to meet changing requirements, capabilities, and opportunities. - Drive accountability across the team by setting clear expectations, monitoring performance, addressing gaps, and ensuring timely delivery of commitments and business objectives. - Lead technology modernization for ERP systems. - Lead and manage the daily operations of a technical unit, which may include recruiting, hiring, training, developing, evaluating and setting priorities; coordinate business, technical, and educational activities for direct reports. - Evaluating services and proposing efficiencies to leadership. - Identify, clarify and resolve technical issues within own area; often serve as the initial managerial escalation point for problems from clients and other staff. - Communicate operational objectives and assignments and delegate to staff. - Monitor and report on team performance metrics - Contribute to the development of plans to resolve business issues. - Provide strategic planning for own work group; may assist higher level management in broader scope strategic planning. - Communicate and implement policies, procedures, best practices, recommendations and guidelines in compliance with established university policy and federal and state regulations. - Documentation: Oversee the Creation and updating of Knowledge Base articles and procedural documentation. - May develop and/or manage budgets for projects or work groups. - May establish service level agreements with clients. - Monitor technology trends and evaluate implementation plan for SLAC - Continue to evaluate need for services like IT Onboarding, and periodically review effectiveness. Responsibilities Core Duties: - Lead and manage all business, technical, and education activities (e.g. application development, installing, configuring, and maintaining servers, routers, firewalls, workstations, and network equipment). - Exercise full management responsibility for a technical group, including recruiting, hiring, training, developing, evaluating, and setting priorities. May manage managerial staff. - Ensure work completion within schedule, budgetary, and design constraints; make decisions about analysis, design, and testing; solve complex technical problems; provide alternative methods for achieving goals when necessary. - Provide strategic planning for own work group; may assist higher level management in broader scope strategic planning for a large, complex, university-wide function or major initiative. - Create procedures and guidelines to ensure compliance with university policy and federal and state regulations. - Develop and manage budgets for projects or work groups. - May oversee or assist in preparation and submission of documentation, such as proposals, progress reports, or other contractual requirements. - Monitor technology trends and evaluate emerging technologies for adoption and implementation. - Work collaboratively with colleagues to leverage the university/school’s investments in information technology. We need to avoid duplication. Many items repeat across sections. We should consolidate unique responsibilities. But instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should not omit any detail, but we can combine similar points? If we combine, we might lose some nuance. However, we can list each bullet as separate
  • even if similar; duplication is okay as long as we preserve all. But we should avoid creating filler sections. Duplication is not prohibited. However, we might produce a very long list; that's okay. But we need to ensure we don't miss any. Let's compile a master list of all distinct sentences/phrases from the responsibilities sections. I'll go through each bullet and capture. Leadership & People Management: 1. Lead, mentor, and develop a team of ERP analysts, developers, architects, and technical specialists. 2. Establish performance expectations, provide coaching, and support professional growth and succession planning. 3. Hold team members accountable for deliverables, deadlines, quality standards, and organizational objectives. 4. Foster a culture of collaboration, continuous improvement, innovation, and customer service excellence. 5. Manage staffing, recruitment, workload prioritization, and resource allocation. ERP Strategy & Governance: 6. Develop and execute the technical roadmap for ERP platforms and related enterprise applications. 7. Ensure ERP solutions align with organizational goals, business processes, security requirements, and compliance standards. 8. Establish governance processes for application development, configuration, integrations, and change management. 9. Lead technology evaluations and recommend improvements to optimize ERP capabilities. Technical Management: 10. Oversee ERP system architecture, integrations, customizations, and upgrades. 11. Direct the design, development, testing, deployment, and maintenance of ERP solutions. 12. Ensure application reliability, scalability, performance, and security. 13. Manage technical debt and implement modernization initiatives. 14. Review and approve technical designs and architectural decisions. Project & Program Management: 15. Lead complex ERP implementation, enhancement, and migration projects. 16. Manage project scope, budget, schedule, risks, and stakeholder communications. 17. Coordinate cross-functional teams, vendors, and consultants to deliver project outcomes. 18. Ensure successful adoption of new ERP capabilities through planning, training, and change management. Operational Excellence: 19. Establish service level objectives (SLOs) and monitor system performance and availability. 20. Oversee incident management, problem resolution, root cause analysis, and continuous service improvement. 21. Drive process automation and operational efficiencies across ERP functions. 22. Ensure timely resolution of production issues and escalations. Risk, Security & Compliance: 23. Ensure compliance with organizational policies, regulatory requirements, and audit standards. 24. Partner with cybersecurity teams to maintain secure ERP environments. 25. Implement controls related to data integrity, access management, and business continuity. 26. Support audits and remediation of identified findings. Stakeholder Engagement: 27. Serve as the primary technical liaison between IT leadership and business stakeholders. 28. Translate business requirements into technical solutions and implementation strategies. 29. Present project status, risks, and recommendations to executive leadership. 30. Build strong partnerships across HR, Finance, Supply Chain, Procurement, and other ERP-supported functions. Executive-Level Responsibility: 31. Provides strategic and operational leadership for ERP technologies, ensuring the delivery of secure, reliable, and scalable enterprise solutions while maintaining accountability for team performance, project execution, service quality, and business outcomes. Your Specific Responsibilities Include, But Are Not Limited To: 32. Provide strategic direction for SLAC Business systems portfolio in partnership with the labs leadership. 33. Provides technical subject matter expertise to business systems architecture, create strategic plans, set long-range direction and make high-level decisions, and oversees the implementation of complex and significant programmatic change. 34. Ensure SLAC’s business systems technology infrastructure serves the needs of the lab and priorities align with the overall vision and mission. 35. Advise lab leadership on technical futures. 36. Manage the adoption
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