ERP Manager

About the role

The ERP Manager at Big Ass Fans is responsible for owning the day-to-day health and strategic evolution of the Epicor Kinetic SaaS ERP platform. This role partners with Operations, Finance, Sales, and Customer Service to deliver secure, compliant, and scalable processes while leading high-impact initiatives that improve user experience and data integrity.

Responsibilities

• Lead ERP operations and projects across Epicor Kinetic (SaaS), partnering with cross-functional teams to improve manufacturing and financial processes while maintaining strong controls in a SOX-regulated environment.
• Own the Epicor Kinetic (SaaS) application roadmap, platform health, and release planning, including coordination of Epicor updates and regression testing.
• Led the upgrade of customized Epicor Classic screens to Kinetic screens, including requirements gathering, design, build/configuration, testing, and user adoption.
• Redesign Epicor security to meet IT General Controls (ITGC) and Segregation of Duties (SoD) requirements, including role design, access provisioning workflows, and periodic access reviews.
• Serve as a key partner for SOX compliance by supporting control design, evidence collection, audit requests, and remediation of control deficiencies related to ERP processes.
• Manage ERP integrations and automation initiatives, including integrations with Salesforce focused on orders, case, and warranty management (data flows, ownership, monitoring, and issue resolution).
• Partner with key stakeholders to optimize end-to-end processes (e.g., order-to-cash, procure-to-pay, inventory/WIP, costing, close, and reporting) within standard Epicor.
• Provide project management for ERP initiatives: scope, schedule, budget, resource planning, risk management, change management, and executive communication.
• Manage and hold accountable 3rd party providers (implementation partners, developers, and integration vendors) through clear requirements, deliverables, testing standards, and SLAs.
• Establish and maintain ERP documentation, including process maps, role/security matrices, integration runbooks, and support procedures; provide training and knowledge transfer.
• Drive continuous improvement through metrics and monitoring (system availability, ticket trends, cycle times, close duration, integration failures) and prioritize corrective actions.

Requirements

• Bachelor’s degree in Information Systems, Business, Engineering, or related field (or equivalent experience)
• 5+ years of ERP experience, including hands-on Epicor Kinetic in a SaaS environment (administration, configuration, and delivery of enhancements)
• Must be able to work On-site in Lexington, KY
• Demonstrated experience supporting Epicor in a manufacturing environment (production, inventory, planning, order management) and partnering with Finance (GL, AP/AR, costing, close)
• Experience operating in a regulated SOX environment, including ITGC concepts, access controls, evidence collection, and audit support
• Proven ability to redesign and administer ERP security to meet Segregation of Duties requirements (role-based access, provisioning workflows, periodic reviews)
• Project management experience delivering ERP initiatives end-to-end (scope, schedule, risk, testing, change management, and stakeholder communication)
• Experience managing 3rd party providers and systems integrators, including SOW management and accountability for timelines and quality
• Integration and automation experience, including Salesforce integration patterns and workflows (case and warranty management preferred), plus strong troubleshooting skills across integrated systems
• Strong communication skills with the ability to translate business requirements into system solutions and drive adoption through training and documentation

Qualifications

• Strong project leadership skills
• Hands-on Epicor expertise
• Ability to coordinate internal stakeholders and 3rd party providers
• Proven ability to redesign and administer ERP security to meet Segregation of Duties requirements
• Experience operating in a regulated SOX environment
• Experience managing 3rd party providers and systems integrators
• Integration and automation experience, including Salesforce integration patterns and workflows
• Strong communication skills

Skills

• ERP administration and configuration
• SOX compliance and ITGC concepts
• Role-based access and provisioning workflows
• Project management experience
• Integration and automation experience
• Communication and training skills

Benefits

Big Ass Fans offers a comprehensive benefits package including:

• Health insurance
• Retirement plans
• Flexible work arrangements
• Professional development opportunities
• Employee recognition programs

Pay

The ERP Manager at Big Ass Fans earns competitive compensation based on experience and qualifications.

Schedule

The ERP Manager works a standard Monday through Friday schedule with occasional evening and weekend work required for project deadlines.

Application Instructions

To apply for this position, please visit our careers page and submit your resume and cover letter detailing why you are a great fit for the role.