ERP Manager

About the role

We are seeking an experienced ERP Systems Manager to lead the administration, enhancement, and implementation of our enterprise resource planning platform across manufacturing operations. This role combines technical ownership of ERP systems with strategic IT leadership to drive system stability, continuous improvement, integrations, reporting, and successful project deliveries.

Responsibilities

• Own day-to-day administration and technical support of the ERP environment for manufacturing and corporate functions, including user management, security, and system configuration.
• Lead ERP implementations, upgrades, module rollouts, and patching activities with minimal disruption to operations; manage project plans, timelines, test plans, and cutover activities.
• Design, develop, and maintain integrations between the ERP and other systems (MES, WMS, CRM, PLM, third-party services) using APIs, web services, middleware, and custom code.
• Develop and maintain reports, dashboards, and BAQs to provide actionable insights for operations, finance, and leadership; work with BI tools (Power BI, SSRS, etc.) and embedded ERP query tools.
• Write, review, and maintain SQL queries, stored procedures, and where applicable C# scripts/extensions to support automation, data transformation, and customizations.
• Implement and optimize business process management (BPMS) solutions to streamline workflows, enforce controls, and improve cross-functional processes.
• Collaborate with manufacturing, supply chain, finance, and quality teams to gather requirements, design solutions, and translate business needs into system configurations or custom development.
• Manage vendor relationships and third-party consultants, including statement of work reviews, performance oversight, and contract coordination.
• Establish and maintain best practices for change management, release management, documentation, version control, and disaster recovery of the ERP landscape.
• Coach, mentor, and where applicable supervise a team of ERP analysts, developers, and support staff; prioritize work streams, allocate resources, and measure team performance.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
• 5+ years of hands-on ERP administration and implementation experience; 2+ years in a leadership or IT manager role preferred.
• Direct experience supporting ERP in a manufacturing environment, including production, inventory, MRP, and shop-floor integrations.
• Strong technical skills with SQL (query writing, optimization), and experience developing or maintaining C# customizations or extensions.
• Experience with BPMS tools and implementing process automation across cross-functional teams.
• Proven ability developing BAQs, dashboards, and operational reporting using ERP-native tools and BI platforms (Power BI, SSRS or similar).
• Familiarity with ERP integrations (APIs, middleware, EDI, web services) and managing third-party system connections.
• Experience with ERP project lifecycle: requirements gathering, configuration, testing, training, and go-live support.
• Excellent communication, stakeholder management, and problem-solving skills; able to translate technical concepts for business audiences.

Preferred Certifications

• ERP vendor certifications
• PMP or Agile certification
• Relevant database/development certifications