Program Manager

Program Management Overview

The Program Manager will oversee the delivery of strategic customer engagements for Blockdaemon, focusing on large, complex, multi-stakeholder implementations with Tier 1 institutional customers.

Responsibilities

• Own program management for a portfolio of Tier 1 customer engagements from kickoff through go-live and into steady state.
• Act as the primary point of accountability for structure, timeline, and execution, continuously improving playbooks, templates, and best practices.
• Build and maintain detailed project plans, tracking scope, milestones, dependencies, RAID logs, and owners.
• Proactively drive execution, unblock work, and escalate when engagement health is at risk.
• Serve as the primary program-level point of contact for customers, building trusted relationships with stakeholders up to and including executive sponsors.
• Design and run a consistent cadence of engagement communication: status updates, steering committee meetings, executive business reviews, and ad hoc escalations.
• Produce clear, executive-ready reporting for both internal leadership and customer executives, translating technical and operational detail into business-relevant narratives.
• Cross-functionally coordinate with Sales, Account Management, Solutions Architecture, Product, Engineering, Support, Operations, and Legal/Compliance, managing multiple concurrent high-touch engagements while prioritizing effectively across competing timelines and stakeholder needs.
• Own internal reporting on portfolio health, surfacing patterns, risks, and resourcing needs to leadership.

Requirements

• 6+ years of program or project management experience, with a track record of managing large, complex, external-facing engagements (ideally with enterprise, institutional, or financial services customers).
• Exceptional executive communication skills, written and verbal; comfortable presenting to senior stakeholders, including C-level executives, and producing polished reporting such as status decks, executive summaries, and steering committee materials.
• Penned ability to build and drive detailed project plans and hold cross-functional teams accountable to them, without formal authority over those teams.
• Strong track record of structuring ambiguous, complex engagements into clear plans, workstreams, and reporting cadences.
• Strong risk and issue management discipline combined with comfort operating in fast-moving environments: able to spot problems early, drive resolution, and know when to escalate, all while managing multiple high-stakes engagements concurrently.
• A calm, organized, detail-oriented operator who instills confidence in both customers and internal teams under pressure.

Location & Benefits

Based in the US (East Coast), with flexibility to work customer hours across time zones and travel as needed for key milestones and executive meetings. Compensation & Benefits: Base salary range $110,000 - $140,000 USD annually, with equity compensation and a comprehensive benefits package including competitive health cover, 401k, flexible paid time off, and other perks designed to support wellbeing and professional growth. Remote position open to candidates located anywhere in the United States, with a preference for those on the East Coast. Blockdaemon is committed to pay transparency and equal pay practices.