ERP Systems Manager

Job Summary

The Manager of Enterprise Systems is responsible for the administration, development, and continuous improvement of the company’s Epicor ERP platform and related business systems within a manufacturing environment. This role serves as both a hands-on technical leader and enterprise systems architect, managing ERP initiatives, analytics infrastructure, and system integrations while directly supporting users when necessary. The position manages the ERP Systems & Business Intelligence Analyst and works closely with the IT Administrator and Systems Support Engineers to ensure the reliability, security, and performance of enterprise systems.

Epicor Kinetic Transition & Lifecycle Management

• Lead the organization’s transition from Epicor 10.2 to Epicor Kinetic
• Establish sustainable internal processes for ERP lifecycle management
• Plan, test, and execute ongoing Epicor Kinetic upgrades to maintain alignment with stable Epicor releases
• Maintain development and testing environments to support system upgrades and enhancements
• Ensure compatibility of integrations, customizations, reports, and analytics models during upgrade cycles

System Development & Integration

• Lead new module implementations and enterprise system integrations
• Identify process gaps and develop system customizations and automation solutions
• Design and develop external software utilities or applications that integrate with Epicor
• Cook up with external consultants when required for specialized development or system upgrades
• Aid in implementation, integration, and maintenance of CRM or other enterprise business applications connected to Epicor ERP

Business Intelligence & Data

• Oversee development and maintenance of ERP reporting infrastructure, including: Business Activity Queries (BAQs), Business Process Management (BPMs), Dashboards, Reports, Data queries and integrations
• Ensure effective extraction, transformation, and analysis of ERP data
• Guide integration of ERP data with external business data for Power BI analytics initiatives

Process Improvement

• Lead the Epicor Core Team in initiatives to improve system utilization and operational efficiency
• Identify opportunities to improve manufacturing and business processes through system enhancements and automation
• Partner with operations, engineering, finance, and leadership to optimize workflows supported by enterprise systems

User Support & System Adoption

• Provide direct support to ERP users when required, particularly for complex or escalated issues
• Oversee resolution of ERP-related help desk tickets
• Provide training and education on system capabilities and best practices
• Manage user account creation processes, security roles, and system access controls

Collaboration with IT Infrastructure

• Work closely with the IT Administrator and Systems Support Engineers to ensure:
• Reliable infrastructure supporting ERP and integrated systems
• Proper system security and access controls
• Cordination of system updates, backups, and performance monitoring

Team Leadership

• Manage and mentor the ERP Systems & Business Intelligence Analyst
• Manage and mentor the Systems Support Engineer(s) for their responsibilities surrounding Epicor
• Establish standards and best practices for ERP development, reporting, and analytics
• Cook up ERP initiatives across internal stakeholders and external partners

Minimum Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Engineering, Business, a related field, or equivalent experience
• 5+ years of experience administering and customizing Epicor ERP in a manufacturing environment
• Demonstrated experience supporting or implementing ERP modules, upgrades, or system integrations
• Strong technical proficiency with: SQL, C#
• Experience supporting manufacturing processes including: MRP, BOM management, Inventory control, Production operations
• Experience diagnosing and resolving ERP system issues in a production environment
• Ability to work directly with business users to understand operational needs and translate them into system solutions
• Experience leading ERP-related projects or system initiatives
• Experience working in a small IT team with hands-on system ownership

Preferred Qualifications

• Experience planning and executing Epicor Kinetic upgrades
• Experience leading or supporting ERP implementation or major system upgrades
• Experience developing Epicor customizations, BPMs, BAQs, and dashboards
• Experience designing or supporting Power BI data models and analytics reporting
• Experience integrating ERP systems with external applications, databases, or APIs
• Experience implementing or integrating CRM systems
• Familiarity with additional development technologies such as Java, JavaScript, VB, or HTML