Manager Luxury Hotel Operations - (Caesars Palace LV)

Responsibilities

• Oversight of Villa and Butler operations within specialty suites, large villas, penthouses, and private gaming salons.
• Management of the villa services team to maximize anticipatory service and revenue opportunities.
• Building rapport with a variety of guests and engaging in professional conversations.
• Overseeing Human Resources responsibilities including creating and maintaining a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction.
• Staffing levels in conjunction with Centralized Scheduling, providing recommendations for adjustments and monitoring compliance with FTEs per department policy and CBA contracts.
• Ensuring quality hiring, training, and succession planning processes that align with the company’s commitment to diversity.
• Providing excellent service consistent with the property's service standards and brand attributes.
• Maintaining extensive knowledge of all liquor brands, wines, champagnes, and beers available to guests.
• Inspecting villas, suites, gaming salons, and catering setups to ensure guest satisfaction and reporting any issues to management.
• Responding professionally and promptly to guest service interactions, aiming for positive resolutions.
• Monitoring, documenting, and notifying the Director of Luxury Hotel Operations of any problems impacting departmental objectives.
• Approving the employment and termination of employees within the division and coordinating on-the-job training programs.
• Contributing to the development of the department’s fiscal budget.
• Communicating with Front Office, Housekeeping, Group Reservations, Casino Marketing, Facilities, and Sales regarding group blocks and arrival/departure patterns.

Qualifications

• Must be 21 years of age or older.
• At least 2 years of previous Front Desk, Food and Beverage, Villa, or Gaming experience at a major hotel/casino resort complex.
• Ability to perform a wide range of duties with extreme care and attention to detail in a fast-paced and busy environment.
• Ability to maintain confidentiality of sensitive information.
• Working knowledge of organizational methods.
• Excellent customer service skills.
• Able to lead and mentor a team.
• Able to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Able to work varied shifts, including weekends and holidays.
• High school diploma or equivalent.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Able to effectively communicate in English, both written and orally.
• Additional education at the college level in Hotel or Business Administration preferred.
• At least 3 years of previous supervisory experience.
• Working knowledge of Hotel Property Management System (LMS or Infor).
• Bilingual (Chinese) preferred.
• Previous experience working in a similar large-scale luxury resort operation.

About Us

Help us roll out the red carpet at Caesars Palace! This world-renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens, and a 50,000 square-foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.