Assistant Hotel Manager, Caesars Tower (Caesars New Orleans)

Responsibilities

Ensures consistent, high-quality service standards are maintained in the Front Desk and Front Services areas.

Responsible for the proper scheduling of employees ensuring a high level of guest service while maintaining control of labor costs and all departmental expenses.

Must be able to understand and manage within the departmental budgetary guidelines.

Supervises employees including maintaining proper employee/employer relations, recognition, evaluating performance and administering discipline.

Provides positive feedback to employees, as well as, corrective feedback to negative actions.

Handles special projects and other job duties as assigned.

Mets the attendance guidelines of the job and adheres to departmental and company policies.

Demonstrates Caesars' Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.

Qualifications

Must be at least 21 years of age

Business or Hotel related degree is desired

Three to five years previous supervisory or management experience in a hotel environment preferred

Two to three years previous customer service experience required, with an emphasis in the hospitality industry preferred

Must possess excellent oral, written and communication skills

Must be able to get along well with co-workers and work as a team

PC literate with a minimum working knowledge of Microsoft’s Word and Excel required

Must be able to work any day of the week and any shift

Must present a well-groomed appearance

About the Role

The Assistant Hotel Manager is responsible for managing day-to-day operations of the Front Services hotel operations including the Front Desk, Bell Desk, Door, Concierge, Butlers and Valet, while ensuring all team members provide excellent service is provided to guests in a prompt, friendly and courteous manner.

Benefits

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program.

A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers.

Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions.

Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names.

We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership.

The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day.

If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.