Hotel Manager (Caesars Palace LV)

Responsibilities

• Own all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary.
• Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity.
• Partner with Housekeeping and Engineering to ensure hotel facilities and rooms are maintained in optimal condition, being emphatic about the smallest detail which may go unseen by the untrained eye.
• Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them.
• Utilize analytics to monitor the inventory yield and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents.
• Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential.
• Monitor Daily Count and room inventory control agents to ensure an appropriate number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures.
• Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements.
• Collaborate effectively with all departments in the hotel including Sales, Group Reservations, Banquets & Catering, Facilities, Food & Beverage, and Culinary to provide exemplary guest experience; be comfortable in discussing ideas before implementing a decision that will impact operations, as we do not work in silos.
• Inform senior hotel management of situations which require attention.
• Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions.
• Perform all other job-related duties as requested.

Qualifications

• Must be 21 years of age or older
• Bachelor’s degree in Hotel Management, Business Administration, or related field or equivalent education and experience
• At least 5 years of experience within upscale, lifestyle, or luxury property
• At least 2 years of direct management experience, recruiting, developing, and retaining talent
• Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills
• Proven track record of leading initiatives, achieving goals, and succeeding in a team environment
• Able to lead and mentor a team
• Able to partner effectively with all business contacts
• Professional appearance and demeanor
• Work varied shifts, including weekends and holidays
• Previous experience working with property management systems such as Opera, Infor, and/or LMS
• Proven track record of effectively communicating and presenting information to corporate and property leadership

Additional Requirements

• Engage others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; display adaptable interpersonal skills for a wide range of audiences and stakeholders
• Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation
• Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods and is comfortable in prioritizing their work and that of others
• Comfortable in being a “general” in identifying strategic needs, yet can be a “soldier” to ensure the implementation of a strategic plan is implemented
• Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality
• Must be able to work flexible hours, including evenings and weekends
• Fast paced environment, multiple tasks to be handled under time constraint
• Must be able to handle heavy business volume and sensitive situations relating to team members, candidates, and guest problems, in a timely manner
• Must be able to tolerate areas containing secondhand smoke
• Must be able to lift and carry 10 pounds
• Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job
• Respond to visual and aural cues
• Must have manual dexterity to operate all office equipment
• Must be able to recognize and respond to individuals with questions
• Must be able to maneuver around office and property.