Hotel Manager

Responsibilities

• Participate in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts.
• Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads.
• Conduct weekly staff meetings, including weekly training sessions and review of previous and future sales and operations efforts.
• Conduct weekly one-on-one meetings with all operational department heads to ensure proper training, review of financials, goals and operational performance.
• Attend operational line ups at least once a week (Housekeeping, Front Desk, Engineering, F&B).
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers, M.OI.D.s and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• Participate in required M.O.D. coverage as scheduled.
• Maintain, develop and monitor the effectiveness of the Lobby Ambassador program.
• Maintain direct contact with and monitor the development of management trainees.
• Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
• Oversee and assist in the Highgate Hotel’s budget process as required.
• Oversee and assist in the Highgate Hotel’s monthly forecast process as required.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.
• Ensure that all department heads follow the payroll procedure, managing Overtime and meal break penalties according to Highgate SOP.
• Ensure that all operational departments as well as our vendors and partners follow the PCI compliance protocol.
• Absorb and motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps.
• Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff.
• Interview all prospective final candidates for any vacant operational management position within the hotel prior to any offer being extended.
• Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager.

Qualifications

• At least 6 years progressive experience in a hotel or a related field
• Bachelor's Degree preferred