Hotel Manager

About the role

The Hotel Manager oversees operations at one or more properties, including overseeing teams in departments like Front Desk, Housekeeping, Maintenance, Security, and F&B. They are responsible for driving revenues, managing costs, and working with the Commercial team to improve performance. Key responsibilities include resolving guest issues, improving guest experience, and building relationships with local businesses.

Responsibilities

• Oversee operations at your assigned property(ies)
• Own property-level projects
• Lead, develop, delegate as necessary, and hold teams accountable
• Design and manage the guest and employee journeys
• Drive operating profit per unit by driving revenues, managing cost controls, and partnering with colleagues on the Commercial team
• Monitor guest feedback across all channels and work to eliminate recurring issues
• Champion a culture of service excellence and operational excellence
• Build relationships with local businesses, vendors, and the broader community

Requirements

• Experienced Hospitality Leader: 4+ years of hotel management experience, proficiency with property management systems and other core hospitality software
• Guest Experience and Culture Champion: Demonstrated ability to drive guest experience scores, experience using OTA reviews to drive improvements, track record of building a service-first culture
• Revenue and Yield Management: Fluent in RevPAR/TRevPAR, ADR, and occupancy optimization; ability to work with revenue management teams and systems
• Empathetic Leader: Recognized as an inclusive leader who leads with empathy, understanding, and intuition
• Strategic Thinker and Owner Mindset: Ability to think critically, anticipate future trends, and develop effective long-term strategies
• Predictive Analyzer: Leverages historical data to anticipate future events or outcomes, identify potential risks or opportunities, and make data-driven decisions
• Team Builder: Skillfully hires and dismisses personnel, makes informed decisions aligned with team and organizational needs, fosters a productive and collaborative work environment
• Financial Acumen: Understands and interprets financial statements and operational data from various sources, synthesizes data to make informed recommendations and changes in team goals and tactics
• Culture Translator: Reconciles and educates others on country-specific cultural norms to promote awareness, inclusion, and belonging
• Prolific Communicator: Confident and clear communicator with the ability to partner and influence at all levels, comfortable with being in the spotlight, driving crucial conversations, and delivering feedback

Qualifications

• Experience in a leadership position in the hospitality industry
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proven ability to manage multiple tasks and priorities
• Knowledge of hotel operations and management practices
• Understanding of financial management and budgeting
• Experience with property management systems and other core hospitality software

Skills

• Leadership and management skills
• Customer service and hospitality skills
• Problem-solving and critical thinking skills
• Project management and planning skills
• Communication and interpersonal skills
• Financial analysis and budgeting skills
• Ability to work independently and as part of a team

Benefits

• Kasa Travel Credit: Free stays and discounts for friends and family
• The Pay: Starting base pay range of $87,000 - $90,000, subject to change
• Paid Time Off: Generous paid time off accrual
• Health Coverage: Comprehensive health insurance options, including fertility coverage

Pay

The starting base pay range for this role is $87,000 - $90,000 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified.

Schedule

Full-time position with approximately 95% of time spent onsite.

Contact

To apply for this job, visit kasa.com.