Coordinator, Hotel Housekeeping (Caesars New Orleans)

Responsibilities

• Provide exceptional service and information to hotel guests and outside callers
• Ensure that guest rooms are cleaned efficiently, and guest preferences are met
• Prepare “Opening the House” duties, run LMS Housekeeping Section Report and assign work assignment to Housekeepers according to their sections
• Distributes keys according to department policies and procedures. Follow-up with guest departures throughout the day, keeping abreast of challenges with room turns, processing late check out requests and acting as liaison with the Front Desk department to ensure the efficient turnover of hotel rooms for the day.
• Ensure that all rooms are accounted for and made available to the Front Desk to assign to guests
• Supports the Housekeeping department for administrative duties
• Checks the key cabinet at the end of each shift to make sure that all keys allocated to housekeeping recounted for, mobile phones
• To ensure that the notice board is updated correctly at all times
• To coordinate with the Team Leaders and ensure that the current room statuses are updated in the system at all times
• Registers lost and found in the register, hand over and follow-up with the security department
• Report any unusual incidents, complaints, unauthorized persons in rooms and any sick or irregular behavior of guests or colleagues to the Housekeeping leaders on duty
• Update and maintained the daily mobile phone tracking sheet accurately
• Ensure equipment in Housekeeping Office, including office supplies are stocked at all times with adequate supplies of paper, toner and call maintenance engineers when required
• Generates weekly schedules for Housekeeping, which includes Guest Room Attendants, Turndown Attendants, Public Area Attendants, Housepersons and Runners

Qualifications

• A high school diploma or equivalent; a degree in Hotel Management or a related field is a plus
• At least one-year related experience and/or training; or equivalent combination of education and experience
• Previous experience in a housekeeping or front desk role is preferred
• Strong organizational and communication skills
• Attention to detail and the ability to multitask in a fast-paced environment
• Knowledge of housekeeping equipment and cleaning techniques
• Ability to work collaboratively with various hotel departments
• Understanding of and commitment to safety and hygiene protocols
• Six months previous experience in personal computers required; must be familiar with Windows and Excel
• Excellent customer relations and communications skills
• Ability to present a well-groomed appearance
• Must type at least 35 wpm

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests. Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.