Hotel Group Desk Coordinator (Caesars New Orleans)

Responsibilities

• Manage and maintain group room blocks, reservations, and rooming lists with accuracy and attention to detail.
• Enter, update, and audit group information in property management and sales systems.
• Manages group resumes and prepares internal communication documents as needed.
• Track deposit schedules, billing arrangements, and payment deadlines to ensure compliance.
• Serve as a primary point of contact for group clients for pre-arrival coordination and general inquiries.
• Communicate group needs clearly to internal departments including Front Desk, Housekeeping, Security, Catering, and F&B.
• Support on-site group arrivals, departures, and VIP check-ins when required.
• Reconcile group pick-up, attrition, and billing details post-event.
• Prepare daily, weekly, and monthly reports related to group activity, room block performance, and revenue.
• Maintain organized digital and physical files for all group accounts.
• Uphold Caesars Entertainment service standards and ensure a consistent, polished guest experience.
• Anticipate client needs and collaborate with departments to exceed expectations.
• Support problem resolution with professionalism and urgency.

Qualifications

• Previous experience in hospitality, hotel operations, sales support, or event coordination preferred.
• Strong organizational skills with the ability to manage multiple deadlines.
• Excellent communication and interpersonal abilities.
• Proficiency with hotel systems (e.g., LMS/Opera, Delphi, Salesforce, or similar) is a plus.
• Ability to work in a fast-paced environment with a high level of accuracy.
• Flexible schedule availability, including holidays, weekends or evenings as needed for group activity.

About the Role

The Group Desk Coordinator plays a key role in supporting group sales and hotel operations by ensuring seamless communication, accurate planning, and exceptional service delivery for contracted groups. This position acts as the central liaison between Sales, Hotel Operations, Food & Beverage, and external clients. The Group Desk Coordinator ensures that every group experiences the signature Caesars level of hospitality from initial booking through departure.