Hotel Group Coordinator

About the role

The Hotel Group Coordinator position at Moxy Madison Downtown offers a unique opportunity to make a significant impact on guest experiences and contribute to the hotel's success.

Responsibilities

• Create and maintain lasting relationships with guests, serving as the primary contact for all hotel group contracts.
• Prepare and follow up with groups to ensure their stay is memorable.
• Make daily contact to potential customers via in-person visits, telephone calls, and written correspondence.
• Avoidast with internet prospecting and brand website opportunities.
• Ensure all functions/groups adhere to contracts.
• Cookordinate with front desk staff and management for check-in procedures and room assignments upon arrival to meet contract terms and requests.
• Act as the onsite contact for daily and weekly property meeting room functions, ensuring all needs and requirements are met.
• Assist the Food and Beverage staff with room refreshes, serving lunch, and room turns.

Requirements

• Two-year degree or equivalent related work experience.
• Motivated to maintain excellent customer service reputation.
• Strong oral and written communication and interpersonal skills.
• Strong attention to detail, organization, and follow-up abilities.
• Excellent customer service skills including problem-solving and complaint resolution.
• Intermediate word processing, database, and spreadsheet skills.

Qualifications

Experienced candidates may qualify for a higher wage.

Skills

• Customer service skills.
• Attention to detail.
• Communication skills.
• Organizational skills.
• Problem-solving skills.
• Intermediate technical skills (word processing, database, spreadsheet).

Benefits

Open to Morning and occasional Evening shifts.

Pay

$18.00-$20.00/hour.

Schedule

Flexible availability required Monday to Friday, and occasional weekends and Holidays.