Manager of Beverage Operations (Caesars New Orleans)

Responsibilities

• Lead daily beverage operations to ensure consistent, high-quality service aligned with company and brand standards
• Maintain a strong on-the-floor presence, driving real-time execution, service recovery, and operational discipline
• Ensure all transactions, service standards, and procedures are executed accurately and efficiently
• Partner cross-functionally (Culinary, Marketing, Casino Operations, Security) to support seamless guest experiences
• Develop, manage, and execute schedules based on business demand, ensuring proper staffing levels across all areas
• Drive labor efficiency and productivity, actively managing utilization and minimizing overtime
• Monitor and manage departmental expenses, identifying opportunities to reduce waste and improve operational efficiency
• Support achievement of financial goals through disciplined cost controls and performance oversight
• Provide clear leadership, direction, and accountability for supervisors and hourly team members
• Coach, develop, and evaluate team members through consistent feedback, performance management, and development planning
• Foster a culture of fairness, transparency, and open communication
• Address employee relations matters promptly and professionally, ensuring consistent application of policies and standard
• Promote team engagement, morale, and retention through active leadership and recognition
• Maintain strict compliance with all regulatory requirements, including Louisiana gaming and alcohol service standards
• Oversee Responsible Vendor Program and ensure adherence to all company beverage programs and initiatives
• Maintain constant readiness for audits, inspections, and internal reviews
• Drive a culture of guest-focused service, ensuring timely and effective resolution of guest concerns
• Monitor service delivery and hold teams accountable for delivering consistent, high-quality guest experiences
• Build and maintain relationships with VIP and casino guests to enhance loyalty and satisfaction
• Ensure consistent communication of departmental priorities, operational updates, and policy changes across all shifts
• Execute directives and initiatives from senior leadership with urgency and accountability
• Follow through on projects, assignments, and operational priorities to completion

Qualifications

• High School diploma or equivalent required. College degree preferred.
• Ability to effectively communicate with internal and external guests.
• Possesses strong management skills and experience.
• Minimum 3-5 years of progressive leadership experience in bar, nightlife, or high-volume beverage operations—casino or resort experience preferred.
• Proven ability to manage high-volume, fast-paced environments while maintaining service standards.
• Strong knowledge of bar operations, including inventory management, ordering, pricing, and product selection.
• Experience with labor planning, scheduling, and productivity optimization.
• Familiarity with beverage cost controls, shrinkage prevention, and margin improvement strategies.
• Strong coaching, performance management, and conflict resolution skills.
• Ability to lead through change and drive accountability at all levels.
• Projects professionalism and possesses excellent verbal and written communications skills.
• Energetic and positive driver of Total Service/Medallia scores.
• Experience using guest feedback platforms to drive improvements.

About the Role

The Manager of Bar Operations provides both strategic and hands-on leadership for all casino beverage operations, driving performance in guest experience, team engagement, and financial results. This role is accountable for operational execution on the floor, ensuring consistent service delivery, effective labor and cost control, and compliance with all regulatory and company standards.