Manager of Casino Marketing (Caesars Palace LV)

Responsibilities

• Conduct weekly 1:1 meetings with Hosts; manage schedules, PTO/FTO reviews, and oversee the Service Ambassador team.
• Review and approve suites, offers, new business, expenses, reinvestment, and mass emails; maintain weekly host coding sheets and reporting.
• Develop and monitor initiatives including guest greet programs, unrated play programs, geo-fencing, host buddy system, host contests, event tracking, and task reporting.
• Run host funnels, generate leads, and track performance through reporting and analytics.
• Lead weekly floor meetings and provide regular updates on departmental initiatives and results.
• Ensure ethical leadership and full compliance with all laws, regulations, and Company policies; identify and mitigate compliance risks while fostering a culture of integrity and open reporting.
• Manage, coach, and develop a diverse sales force of casino hosts to deliver exceptional customer service and build strong VIP guest relationships.
• Prepare and manage annual business plans and budgets to drive revenue growth from domestic executive host channels.
• Serve as a positive, engaging leader who promotes teamwork, accountability, communication, and employee development; recognize and reward high performance.
• Act as a change agent by continuously improving policies, procedures, workflows, and program effectiveness.
• Resolve conflicts, set departmental vision, and align and inspire team members to achieve goals.
• Partner with cross-functional departments to ensure efficient operations and a high level of guest satisfaction in a safe, welcoming environment.
• Recommend and implement changes to improve employee engagement and guest experience.

Qualifications

• Must be 21 years of age or older.
• Proficient in English verbal and written.
• Bachelor’s degree in business, finance, or related field preferred, or equivalent experience.
• Minimum of 7 years of progressive experience in gaming or related roles.
• Financial and budget management experience preferred.
• Strong business acumen with proven project and operational management skills.
• Excellent verbal and written communication skills, with the ability to present complex concepts clearly to all organizational levels.
• Demonstrated ability to prioritize, direct, and manage multiple tasks and assignments effectively.
• Strong problem-solving skills with the ability to anticipate issues and implement logical, cost-effective solutions impacting operations.
• Able to analyze data, identify risks, and make sound business decisions.
• Willingness to travel as needed.

Additional Requirements

• Must be able to work from a standing position and/or walking motion for extended period.
• Ability to work in a smoking and pet-friendly environment.
• Must be able to move in and around the Casino/Hotel areas and other special event promotion locations.
• Ascend and descend stairs and maintain equilibrium for an extended period.
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
• Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopy machine, fax machine, ten key, printer and video poker/slot machines.