Casino Marketing Coordinator (Caesars New Orleans)

Responsibilities

• Works closely with the Casino Marketing leaders to ensure the department runs efficiently.
• Gathers analytical data as requested, assists with all VIP guests needs, working promotional events, fills in for VIP Services and any areas required by Casino Marketing/Marketing.
• Assists with floor greets, welcoming guests, providing property information, and elevating the guest experience.
• Serves as a frontline representative for charter guests to ensure a smooth and welcoming experience.
• Supports Marketing, Player Development, and Promotions teams in delivering seamless guest experiences and accurate prize fulfillment.
• Maintains the confidentiality of sensitive guest and company information at all times.

Qualifications

• Must be at least 21 years of age and be able to obtain a LA gaming license.
• Associate’s or Bachelor’s degree in Marketing, Hospitality, Business, Communications, or related field.
• At least 2 - 3 years of experience in marketing, events, hospitality, guest services, or administrative support.
• Experience working in casino, entertainment or event coordination is a plus.
• Familiarity with player-tracking systems, CRM tools, or casino management software is a plus.
• Excellent guest service, interpersonal, communication, team building, and problem-solving skills are required.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Able to multitask, prioritize, and work in a fast-paced environment.
• Must be able to respond calmly and handle many customer demands.
• Must possess the ability to calmly handle difficult situations and be able to work any day, any shift, and long hours as required.
• Must be able to respond to visual and aural cues.
• Schedule flexibility required.

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests. Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.