Manager Lettershop Department

About the role

Amsive is a leader in high-volume print and mail manufacturing with over 40 years of experience. Our success depends on people who are dependable, performance-focused and take pride in meeting production goals. Production is completed in-house using modern high-speed print and mail manufacturing equipment. Our facilities are clean, well-lit, and temperature controlled.

Responsibilities

• Managing KPI’s including throughput, labor efficiency, quality metrics and schedule adherence.
• Work with Scheduling / Capacity planning to manage labor plans aligned with production forecasts; balance workforce with capacity planned.
• Drive root cause analysis on process failures in Lettershop and apply continuous improvement techniques in Lettershop.
• Manage performance, including regular performance feedback, annual evaluations, goal setting, improvement plans and succession planning.
• Production management; understand the lettershop process.
• Ensure all Lettershop Department employees are properly trained in equipment and processes.
• Identify areas of improvement and work with the Lettershop team and other departments to initiate and execute process improvement initiatives.
• Ensure a safe, clean, and organized work environment.
• Always maintain respectful communication and interdepartmental relationships.
• Hold accountable supervisors, leads, and employees to the established output and quality expectations
• Work with members of management / project management team on all changes or deviations from the original work order as quickly as possible to ensure continued production without jeopardizing the order
• Clock with the Scheduler & Maintenance to schedule preventive maintenance.
• Represent the Lettershop Department in the weekly cross-functional team meeting.
• Prepare and conduct regular Department Meetings.
• Partner with Human Resource and Talent Acquisition in retaining and acquiring talent for the Lettershop team.

Requirements

• Minimum of 3 years supervisory experience managing 5-8 ppl and leading a team of 30-50 ppl across multiple shifts.
• Experience managing production in the direct mail industry STRONGLY preferred.
• Strong leadership and management skills, with the ability to effectively lead and motivate a team.
• Print and Mail Production experience is preferred
• Previous experience in print production management, with specific experience in letter shop operations preferred.
• Thorough understanding of printing processes, equipment, and materials.
• Excellent organizational and time management abilities, with a proven track record of managing multiple projects simultaneously.
• Knowledge of quality control principles and practices.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, team members, and other stakeholders.
• High school diploma or GED with experience or vocational/technical certification
• Degree from an accredited university is preferred

Qualifications

• High school diploma or GED with experience or vocational/technical certification
• Degree from an accredited university is preferred

Skills

• Leadership and Management Skills
• Quality Control Principles
• Communication and Interpersonal Skills
• Printing Processes and Equipment
• Organizational and Time Management Abilities

Benefits

Medical, dental, vision insurance and a competitive 401K.

Pay

N/A

Schedule

8am - 5pm, with expected additional hours/weekends mandatory.

Security Clearance

Amsive is a Federal Contractor, and this position may require government security clearance for certain projects.

Equal Opportunity Employer

Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees.