Manager, Enterprise Identity and Data Protection

About the Role

As the Manager, Enterprise Identity and Data Protection, you are a people-first engineering leader accountable for the enterprise identity and data protection portfolio within QTS Technology Engineering & Operations. This role focuses on enterprise identity and access management (IAM), including identity governance & administration, and data loss prevention (DLP). You will turn executive strategy into an executable roadmap, develop solutions for complex operational issues, and build a team of identity/access management and data loss prevention engineers.

Responsibilities

• Partner with the Director, Enterprise Technology on multi-year planning, capability roadmaps, and investment cases for the identity and data protection portfolio.
• Translate enterprise technology strategy and executive priorities into a clear, sequenced roadmap of initiatives, milestones, and operational commitments.
• Develop and manage the operating budget, licensing, vendor spend, professional services, and headcount; defend requests with clear business rationale.
• Anticipate how enterprise growth, acquisitions, and platform changes affect the scale and shape of the team’s work, and plan capacity proactively.
• Provide management oversight for enterprise IAM: lifecycle provisioning and deprovisioning, role and entitlement design, access certification campaigns, privileged access, single sign-on, and MFA.
• Provide management oversight for the enterprise DLP program: policy design, classification and labeling strategy, alert triage, and continuous tuning to reduce noise while improving coverage.
• Define, publish, and manage service levels and operational metrics for each domain, using data to drive prioritization conversations with stakeholders.
• Lead, mentor, and develop a distributed team of IAM engineers and a DLP engineer; serve as the primary advocate for their growth, engagement, and career progression.
• Oversee and apply structured improvement methods, process mapping, value stream analysis, and root cause analysis to solve underlying problems.
• Reduce manual toil through automation, workflow redesign, and platform consolidation, measuring gains in cycle time, quality, and team capacity.
• Establish and maintain documentation, runbooks, and standard operating procedures to make the team’s work repeatable, auditable, and transferable.
• Lead post-incident and post-project reviews that produce specific, assigned, and tracked corrective actions.
• Present the team’s work to senior leadership through clear written and verbal communication, tailoring depth and framing to the audience.
• Support internal and external audit, attestation, and customer-assurance activities (e.g., SOC 2, ISO/IEC 27001, PCI DSS, HITRUST) by ensuring control evidence is accurate, complete, and readily producible.
• Manage strategic vendor and service-partner relationships, holding them accountable to contractual commitments, roadmap alignment, and delivery quality.

Requirements

• Bachelor’s degree in information technology, computer science, information systems, engineering, business, or a related field, or equivalent professional experience.
• 7 or more years of progressive experience in enterprise technology, technology governance, or risk and controls within a mid-to-large enterprise, including 3 or more years directly leading technical teams (hiring, performance management, coaching, and career development).
• Demonstrated success leading a distributed or multi-site team, with proven approaches to maintaining engagement, alignment, and accountability across locations and time zones.
• Experience translating executive strategy into an executable roadmap and communicating progress, tradeoffs, and risk to senior leadership.
• Working knowledge of enterprise IAM concepts and platforms sufficient to guide technical decisions, evaluate designs, and coach engineers.
• Working knowledge of data loss prevention and data classification concepts and platforms sufficient to guide technical decisions, evaluate designs, and coach engineers.
• Experience operating within an audited control environment, including evidence collection, control testing, and remediation of findings.
• Experience applying structured methods (process mapping and formal root cause analysis) to operational problems.
• Experience managing vendor relationships, licensing, and an operating budget.

Preferred Qualifications

• Experience in a data center, critical-infrastructure, hyperscale, colocation, or another high-availability operating environment.
• Experience within a private-equity-owned or high-growth organization, including comfort operating with pace, ambiguity, and evolving priorities.
• Experience standing up a new function, program, or team capability from an early or undefined state.
• Experience supporting SOC 2, ISO/IEC 27001, PCI DSS, HITRUST, or SOX ITGC audit cycles.
• Experience leading an IGA platform selection and migration; familiarity with identity governance platforms such as SailPoint, Saviynt, Okta, or Microsoft Entra ID Governance, and access-intelligence tooling such as Veza.
• Experience with data protection and classification tooling such as Microsoft Purview, Zscaler, or Netskope.
• Familiarity operating a Microsoft-first identity and data protection stack (Microsoft Entra, Intune, Purview) and ServiceNow-based workflow.
• Experience leading through organizational change, including restructuring, integration, or significant scaling of a team.
• Master’s degree in business administration, Information Systems, Technology Management, or a related field.
• Relevant credential(s) in technology leadership, governance and controls, process improvement, or identity-platform administration (e.g., PMP; Lean Six Sigma Green Belt or Black Belt; ITIL 4 Foundation or higher; CRISC; CGEIT; vendor identity-platform certifications).

Skills

• Leadership, culture, and performance development.
• Knowledge and understanding of strategic and operational realities, outcome-based metrics, and workforce forecasting.
• Exceptional written and verbal communication adapted to all levels; ability to influence and drive outcomes without direct authority; facilitates groups toward decision and commitment; presents complex technical and risk topics in plain business language.
• Problem-solving and continuous improvement: strong analytical and critical thinking with the discipline to define the problem before solving it.
• Fluent in process mapping, value stream analysis, and root cause techniques (Five Whys, fishbone, fault tree); addresses systemic patterns rather than one-off symptoms.

Benefits

• Roth and Traditional 401(k) matching contributions with immediate vesting.
• Every employee is bonus or commission eligible.
• Generous PTO, Paid Volunteer Days, plus Floating Holidays.
• Stock Purchase Plan (SPP).
• 11 paid Holidays Annually/Holiday compensation when worked.
• Pet and Legal Insurance.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• Parental Leave for primary and secondary caregivers.
• Military Benefits Package.
• QTS Charitable Matching Gift Program.
• QTS Scholarship for Employee Dependents.
• QTS Crisis Fund.
• Wellness Program.
• Tuition Reimbursement Program.