Manager Convention Services

Responsibilities

• Cook up and serve all logistics of assigned group, from initial booking through meeting requirements and departure.
• Set the bar high with each individual Group Account sales manager.
• Start the ball rolling with an introduction letter, agenda, and any other relevant info.
• Host pre-convention meetings with meeting planners and all hotel operating department reps involved in the program.
• Keep a constant connection with clients, both verbally and with written confirmations of changes and updates.
• Pass on all correspondence to Sales Manager and Coordinator.
• Ensure all contract info is accurate and updated in iVvy group management platform.
• Check and tweak group room block inventory.
• Create rooming list cover sheets with detailed billing for each subgroup when necessary.
• Prepare and distribute estimated invoices and collect client payments.
• Aid in resolving billing discrepancies to everyone's satisfaction.
• Handle on-property sign requests.
• Arrange limo transfers approved by Director or Vice President of Sales.
• Distribute group resumes which include profiles, agendas, and requirements to all hotel operating departments two weeks before the group’s arrival.
• Welcoming main contacts every day to ensure all their expectations are met.
• Help main contacts with whatever they need or want to update.
• Provide personalized “on the floor” attention to all in-house programs.
• Conduct internal room night audits.
• Assist sales managers with VIP site inspections.
• Assist other CSM positions when needed.
• Participate in continuing education and management training provided by Hotel.
• Perform all duties as necessary for the success of the department.
• Do other tasks as requested by Director and Vice President of Sales.
• Memorize and comprehend company mission, vision statement, C.O.R.E. values, and goals.

Qualifications

• A High School Diploma is required.
• A College degree in Marketing, Hotel Management, or Business Administration is preferred.
• Two years’ experience in Hotel Sales is preferred.
• Knowledge of Ivvy, Microsoft Word, and Excel is preferred.
• Excellent written and oral communication skills are essential.
• A Driver’s License is required.
• Bilingual (Spanish) is preferred.