Convention Services Manager
Overview
The Conference Services Manager oversees all aspects of conference and event management, including banquet functions and meeting room arrangements. This role requires strong communication skills, adherence to standard operating procedures, and the ability to handle complex, multifaceted conventions.
Responsibilities
- Prepare resumes for groups ten (10) days prior to group arrival and review all details in the weekly Staff Meeting.
- Adhere to the Catering and Conference Services Department’s standard operating procedures.
- Establish and maintain the hotel’s marketplace position within social and corporate communities.
- Promptly and thoroughly handle all steps in the event planning process adhering to hotel protocol.
- Ensure all site inspections and client visits are successful by planning carefully and communicating accurate details in advance to all departments.
- Proactively achieve consistently high Medallia scores through building a good rapport with clients and ensuring their expectations are met.
- Generate high revenue yielding business for all contracted rooms, function space, and catered events.
- Conduct pre- and post-conference meetings when agreed upon with the client.
- Ensure all current and future client accounts are serviced in accordance with hotel standards.
- Communicate with banquet managers for all related banquet functions and relay client requests to relevant departments.
- Ensure banquet event orders are accurate and provide all relevant information to departments concerned fifteen (15) days prior to event start time.
- Adhere to selling policies as set forth by the Director of Sales and Marketing.
- Remain available to hotel managers while on property.
- Be aware of departmental revenue and upsell at every possible opportunity.
- Participate in all regular and operational meetings as required.
Qualifications
- Flexible work hours including weekends and holidays to meet the demands of a 24-hour operation.
- A minimum of 3-5 years’ experience in conference services, preferably as a manager at a large convention hotel.
- Professional appearance and presentation.
- Strong computer knowledge, including the ability to use Microsoft Word, Delphi, Excel, Outlook, and other management systems.
- Experience in citywide conferences.
- Luxury or upper-upscale experience preferred.
- Exceptional attention to detail and ability to handle very large, complex, multifaceted conventions.
- Excellent written and verbal communication abilities.
- CMP or similar industry designation preferred.
Benefits
The hotel offers a fun, dynamic, and exciting work environment, comprehensive training, and mentoring opportunities. Associates also benefit from the pride of working for a company with a reputation of exceptional service, a culture of respect, gratitude, and empowerment.
Pay
Details regarding pay are not specified in the job posting.
Schedule
Details regarding the schedule are not specified in the job posting.
Benefits
Details regarding benefits are not specified in the job posting.
Skills
Not specified in the job posting.
Company Information
Omni Hotels & Resorts is an equal opportunity employer. The EEO is The Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.