Convention Services Manager

This position will assist in the overall efficient operation of the Convention Services Department. Responsible for the efficient and professional coordination of any assigned convention or meeting group.

Responsibilities

• Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines.
• Document and organize detailed requirements of each function.
• Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.
• Communicate with sales, front office, and reservations in order to coordinate and monitor guest room blocks and special reservation needs.
• Assign banquet/meeting rooms set up based on needs of clients, e.g., classroom, rounds.
• Review banquet associates’ work to ensure accuracy.
• Monitor in-house group activity providing assistance as needed, such as organizing exhibit set-up.
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
• Conduct walking site inspections throughout property.
• Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space, and materials such as booths.
• Assist sales staff in promoting hotel, developing leads, and securing re-bookings.
• Plan and conduct pre- and post-convention meetings with clients and respective departments.
• Document tracking of group activity. Access and input data into a computer system to generate account history reports.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Requirements

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Knowledge of lighting and sound equipment and usage.
• Ability to utilize a moderately complex computer system.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
• Able to lift, grasp, carry, and/or push up to 50 pounds.
• Ability to work flexible schedule, as well as being able to work shift standing on feet and walking throughout hotel or sitting for long periods of time.

Benefits

• Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton
• Flexible Schedules
• Career Growth & Development
• Insurance Benefits available for both Full Time and Part Time Team Members
• 401k Plan and Company Match Program
• Vacation Pay / Sick Pay - Full Time and Part Time Team Members
• Holiday Pay - Full Time Team Members
• Amazing Recognition Programs/Giving Back - Community Outreach
• Trip Reduction Program - Resort off a Main Bus Line
• Tuition Reimbursement
• $2.00 - Team Member Lunch Program
• $300 Referral Program