Convention Services Manager

Responsibilities

• Provide the highest levels of customer service to internal partners and external clients at all times.
• Deliver a successful experience for the planner and attendees with the goal of garnering both repeat and referral business.
• Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
• Demonstrate excellent time management, self-motivation, and organizationally savvy with a keen focus on details.
• Prepare and participate in all necessary internal meetings, conference calls, reporting, planning, and other communications required for this position.
• Prepare for and participate in client site visits, tasting panels, pre- and post-cons planning meetings, networking, and other customer-centric meetings.
• Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details:
• Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.
• Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
• Gain knowledge of hotel’s food and beverage products, pricing and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success.
• Learn and use digital sales systems (i.e. Delphi, CI/TY, PMS, etc.) and understand the hotel’s revenue strategies (i.e. product pricing, budgeted goals, etc.).
• Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.

Qualifications

• Willingness and ability to attend customer functions as needed.
• Willingness and ability to work varying schedules and at varying locations required by needs of the business.
• Ability to work independently and with minimal direct supervision, or in a team environment with the employee acting as a team leader.
• Desire to work in a unified and collaborative way -- one that fosters teamwork -- and adopt an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.

Skills

• Excellent customer service skills.
• Effective communication and interpersonal skills.
• Strong organizational and time management skills.
• Proficiency in digital sales systems (i.e. Delphi, CI/TY, PMS, etc.).
• Knowledge of hotel’s food and beverage products, pricing, and presentation.
• Understanding of hotel’s function space, audio visual, and other event-related details.
• Ability to forecast group rooms and F & B revenues.
• Ability to implement hotel’s revenue strategies.

Benefits

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.