Service Manager

About the role

Carrier Commercial Service is seeking an experienced Service Manager for our Centennial, Colorado Branch location. The Service Manager is responsible for leading a multi-million-dollar service branch and driving market growth for the Carrier Commercial Service business.

Key Responsibilities

• Forecast, monitor, and manage service financial performance against operating plan and budget.
• Meet with customers across the service territory to ensure satisfaction, retention, and identification of additional service opportunities.
• Recruit, interview, hire, and develop service technicians to meet workload demands and customer expectations.
• Lead, coach, and hold technicians accountable for effective execution of maintenance, start-ups, repairs, and service agreements.
• Cook up workforce planning to ensure technicians are scheduled and dispatched properly, with focus on safety, efficiency, skill alignment, and training requirements.
• Resolve warranty claims, product issues, recalls, operational challenges, and customer escalations related to serviced equipment.
• Review work orders, invoices, and time reports for accuracy and timeliness to ensure proper billing and accounts receivable performance.
• Lead Daily Management Board (DMB) routines, track KPIs, and drive corrective actions to improve service execution and profitability.
• Champion EH&S compliance and foster a strong culture of safety across all service operations.

Required Qualifications

• A High School Diploma or GED.
• 2+ years of experience in a Field Service role.
• Capable of climbing ladders or using other lift equipment over 8 feet above grade and capable of lifting items up to 50lbs.
• A Valid and current Driver’s License and can be insurable by the company’s insurance.

Preferred Qualifications

• A Bachelor’s degree in Business Management, Engineering, or a related field preferred.
• 2–10 years of commercial HVAC service leadership or equivalent field service leadership experience.
• Strong working knowledge of commercial HVAC systems and service delivery models.
• Demonstrated leadership capability with ability to develop teams and drive accountability.
• Technical aptitude with understanding of field diagnostics and service execution.
• Strong business acumen with ability to manage financial performance and operational metrics.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with Salesforce, ServiceMax, ERP/SAP systems, or similar service management platforms preferred.