Convention Services Manager

About the Role

The Convention Services Manager will facilitate all aspects of the convention/event including, but not limited to, banquet functions and meeting room arrangements with the meeting planner/client. The manager will serve as the liaison between the meeting planner/client and the resort, ensuring that all information has been communicated correctly.

Responsibilities

• Prepare resumes for groups ten (10) days prior to group arrival and review all details in the weekly Staff Meeting
• Adhere to the Catering and Convention Services Department's standard operating procedures
• Help establish and maintain the hotel's marketplace position at the city's most elite venue within social and corporate communities
• Follow the specific standard operation procedures for all staff to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol
• Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments
• Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client's expectations have been met
• Generate high revenue yielding business for all contracted rooms, function space, and catered events
• Conduct pre- and post-conference meetings when it is agreeable with the client
• Ensure that all current and future client accounts are serviced in accordance with hotel standards
• Communicate with banquet managers for all related banquet functions and communicate client requests to relevant departments
• Ensure banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time
• Adhere to selling policies as set forth by the Director of Sales and Marketing
• Remain available to hotel managers while on property
• Be aware of departmental revenue and upsell at every possible opportunity
• Participate in all regular and operational meetings as required

Qualifications

• Flexible work hours include weekends and holidays to meet the demands of a 24-hour operation
• Must have a minimum of 3-5 years' experience in conference services, preferably as manager at a large convention hotel
• Appropriate, professional appearance and presentation
• Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems
• Experience in citywide conferences required
• Luxury or upper-upscale experience preferred
• Exceptional attention to detail and ability to handle very large, complex, multifaceted conventions
• Excellent written and verbal communication abilities
• CMP or similar industry designation preferred