Convention Services Manager

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. The company specializes in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

Location

Discover more sun and more fun at TradeWinds Island Resorts, located on the soft white sands of St. Pete Beach. This tropical beachfront paradise offers two connecting resorts with everything you need for the perfect getaway, including dining, beachfront bars, relaxing comforts, and endless activities for family fun, romantic retreats, or group getaways.

About the Role

Follow your passion all the way to paradise at TradeWinds Resort, a consistently rated Tampa Bay Times Top Workplace. This role is responsible for the management of all aspects and functions of the Convention Services Department in accordance with Hotel standards. You will coordinate arrangements and details for clients' functions and direct, implement, and maintain a management philosophy that serves as a guide to Convention Services staff.

Responsibilities

• Anticipate client and individual guest needs associated with execution of events.
• Resolve complaints and requests to client satisfaction.
• Maintain complete knowledge of daily scheduled group functions, including times, locations, number of attendees, and specified requirements.
• Review sales and labor costs for the previous day; resolve discrepancies with Accounting.
• Track actuals against budget.
• Manage group room blocks up until the contracted “cut off” date.
• Prepare accurate deposit invoices.
• Review the final bill for completeness and accuracy.
• Prepare and distribute accurate Banquet Event Orders in a timely manner.

Requirements

• Minimum of two years of college; a degree is desirable.
• Excellent written and oral communication skills.
• At least 2 years of experience in a similar position in a comparable operation (preferred).
• Experience with Delphi and Microsoft Office (Word, Excel, PowerPoint).
• Catering sales experience is preferred.
• Superior relationship-building skills and the ability to network effectively.
• Fluency in a foreign language is preferred.