Services Manager

Starting salary: $42,100 yearly plus uncapped quarterly incentives that often average 100 percent of base earnings. This position is located in Verona, NY.

About the role

Turning Stone Enterprises is searching for a Services Manager to maximize revenue across all revenue streams—rooms, food & beverage, meeting room rental, and ancillary services—while acting as a strategic partner throughout the enterprise.

Responsibilities

• Work proactively with clients, procured by the Sales team, to plan all facets of their events, clearly identifying client goals and vision, and bringing it to fruition.
• Communicate any modifications or updates throughout the planning process in a timely and professional manner to ensure maximum client satisfaction and ease.
• Achieve team and property revenue goals by driving food, beverage, and ancillary upsells, targeting no less than 10% beyond the contracted minimums.
• Anticipate and handle guest needs and/or problems to ensure a high-quality experience is delivered, ensuring guest satisfaction scores across categories of 90% or greater.
• Utilize Delphi FDC for BEO and diagram creation, as well as group resume distribution.
• Conduct site inspections, tasting experiences, and client presentations introducing innovative event concepts and menu proposals.

Requirements

• A High School Diploma. Bachelor’s Degree in Hospitality, Sales or related field preferred.
• Prior experience in a guest-facing role in the service industry. Ideal candidate would have experience working in the hotel industry with banquet facilities.
• Resourceful and innovative skills that deliver contemporary set-ups, menus, and experiences for groups.
• Ability to effectively and efficiently utilize a variety of computer programs to include Word, Excel, PowerPoint, and Outlook. Prior working experience with a property management system, sales software preferred. Experience with Delphi is a plus.
• Strong oral and written communication skills. Must have excellent interpersonal skills.
• Ability to create and confidently present materials that influence audience.
• Detail-oriented and organized. Proficient in managing multiple priorities in a fast-paced environment.
• Ability to work effectively with cross-functional teams and all levels of management.
• Must be able to work a flexible schedule to include weekends, evenings, and holidays to support clients as needed. Core work hours vary and are based on events you are responsible to service.

What We Value

• Positivity – Team members who are passionate to learn, energetic to hit the ground running, and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential, and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program
• Comprehensive medical, dental, and vision plans
• 401(k) and life insurance
• Paid holidays
• Team member assistance programs
• Wellness programs and an upcoming 5,000-square-foot onsite medical center
• Complimentary shuttles

About the Company

Turning Stone Enterprises is a dynamic organization with a diverse range of business operations, including the award-winning Turning Stone Resort Casino, satellite casinos, convenience stores, three 18-hole PGA-level golf courses, and other unique ventures. With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff.