Maitre D' / Front Desk Receptionist
About the role
Apart from our Founders of Drybar, we are looking for a Maitre D' / Front Desk Receptionist to join our Squeeze team. Squeeze is a forward-thinking company that revolutionizes the massage experience with its innovative app-based booking and payment platform.
Responsibilities
- Check in and greet guests with a warm and friendly welcome
- Provide over-the-top, exceptional guest service
- Ensure front of house and guest lounge is maintained to Squeeze standards
- Expertly handle all things app-related, including assisting guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and more
- Resolve guest issues in the shop
Requirements
- 1+ year in retail, preferably technology or front-desk, service-related experience
- Proven track record in delivering an exceptional guest experience
- Excellent problem-solving and troubleshooting skills
- Strong communication and multi-tasking skills
- Experience with Zendesk preferred
Qualifications
Competitive hourly rate, health benefits (including vision & dental) and 1-week paid vacation, paid sick leave, 1 free Mid Squeeze (50-minute massage) a month, at Squeeze all add-ons are complimentary, annual performance raises ($1/year), flexible schedules, responsive, empathetic, and understanding Management providing on-site leadership, quarterly paid training, nurturing, supportive environment, leadership and career advancement opportunities in management and training, team-building offsites, feel-good partnership with Canine Companions (for every membership sold, we donate a day of canine support to a person with a disability).
Skills
Energetic and detail-oriented, hospitality orientation, gracious and patient, warm in nature with strong communication skills, passionate about all things health and wellness, eager to join a guest-first brand dedicated to transforming the massage experience for our guests, as well as for you and your future.
Benefits
Health benefits (including vision & dental) and 1-week paid vacation for our employees who work just 32 hours or more. That’s as few as 4 shifts per week!
Pay
Competitive hourly rate
Schedule
Flexible schedules