Maitre D/ Front Desk Receptionist

About the role

We’re Squeeze, a feel-good company, from the Founders of Drybar. Our mission is to revolutionize the massage experience, focusing on the human side of business and fostering an inclusive environment.

Shifts Available

• Tuesday 5:15-8:45
• Saturday 2:45-8:45p
• Pick up open shifts as available

The Perks

• Competitive hourly rate
• Paid Sick Leave
• 1 free Mid Squeeze (50-minute massage) a month
• Annual performance raises ($1/year)
• Fixed schedules
• Responsive, empathetic, and understanding Management providing on-site leadership
• A revolutionary, feel-good culture (including snacks to keep you fueled, points from peers redeemable for gift cards, and branded swag)
• Quarterly paid training
• Nurturing, supportive environment, no matter where you're at in your career
• Leverage and career advancement opportunities in management and training
• Team-building offsites

About You

• You are experienced in managing front-of-house operations for high-volume retail service businesses
• You are exceptional with technology
• You are acutely aware of your surroundings
• You are obsessed with over-the-top, first-class guest service
• You are energetic and detail-oriented
• You have a hospitality orientation
• You are gracious and patient
• You are warm in nature with strong communication skills
• You are passionate about all things health and wellness
• You are eager to join a guest-first brand dedicated to transforming the massage experience
• You are constantly striving to be your best self

Your Responsibilities at Squeeze

• Check in and greet guests with a warm and friendly welcome
• Provide over-the-top, exceptional guest service
• Ensure front of house and guest lounge is maintained to Squeeze standards
• Expert at all things app-related! Squeeze’s experience is digital end-to-end, so you’ll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and so much more
• Resolve guest issues in the shop

Experience Requirements

• 1+ year in retail, preferably technology or front-desk, service-related experience
• Proven track record in delivering an exceptional guest experience
• Excellent problem solving and troubleshooting skills
• Strong communication and multi-tasking skills
• Experience with Zendesk preferred