Maitre D

General Duties And Responsibilities

• Has basic understanding of all food menu items and specifications
• Has basic understanding of all beverage menu items and specifications
• Full knowledge and can recognize all members of the Make it Nice Hospitality Management team as outlined in Nomad Service manual
• Full knowledge and can discuss all Make it Nice Restaurants, Publications, Accolades, Designers, Tools, and Partnerships as outlined in the Nomad Service Manual
• Full knowledge and can discuss all areas of the restaurant and their design inspiration
• Actively participate and contribute in pre-meal meetings
• Knows and executes the service guidelines outlined in the NoMad Service manual and the Make it Nice Field Manual
• Greet guests in a positive, friendly manner with eye contact and intention
• Aids guests to their seats, and makes them feel welcome with genuine hospitality
• Bid farewell to guests, using guest’s name when known, and encourage them to return
• Consistently follow sequence of service utilizing all proper procedures and techniques standardized by management
• Works as a team and pro-actively assists all employees in servicing guest needs with a controlled sense of urgency
• Communicates the needs of the guests to kitchen and management
• Informs management of guest reactions and comments
• Assists management as needed to ensure smooth operation and quality service
• Always uses position numbers
• Executes opening, closing, and ongoing sidework
• Checks dining area, tables, and chairs for cleanliness
• Maintains cleanliness and organization of service stations and service areas
• Greets guests promptly as they enter the restaurant, making a positive first impression
• Greets guests warmly with a smile and making eye contact
• Uses the guest’s name at all times
• Knows and acknowledges all VIPs by name
• Answers phones, keeps accurate count of reservations and handles reservation book
• Can positively recognize restaurant industry reviewers, writers, heads of industry, and health department officials and quickly relays this information to management
• Runs VIP chits to dining room managers, servers, bartenders, sommeliers, and Chefs
• Assists in transferring drinks from the bar to the dining room using a tray at all times
• Assists with checking bags, coats, and other guest items
• Aids guests to tables and help with seating
• Collects and stores menus
• Maintains the cleanliness and appearance of the menus
• Ensures that all menus have proper inserts and are current according to the most recent changes
• Replaces all menus in poor condition after making sure that replacements are available
• Has complete knowledge of the floor plan, table #s and stations
• Makes it evident to guests that they have not been forgotten and that tables are being prepared for them
• Resolves guest complaints, ensuring guest satisfaction
• Maintains cleanliness, sanitation and organization of assigned work areas
• Shuts down podium and forward phones to voice-loop at end of shift
• Maintains a neat and orderly podium area
• Constantly ensures that the entrance to the restaurant is clean
• Helps promote a safe and clean environment for guests and co-worker
• Participates in service/culinary education sessions

Qualifications

• Follows and executes Gekko core service standards as outlined in training
• Follows and executes all procedures and policies set forth by the company, division and department
• Follows all health and safety regulations

Skills

• Positive attitude and customer service orientation
• Strong organizational and multitasking skills
• Ability to work independently and as part of a team
• Knowledge of food and beverage service operations
• Attention to detail and ability to follow procedures