Maitre D'

Responsibilities

• Make, adjust, and cancel guest reservations.
• Answering calls before open hours to handle guest reservations and inquiries.
• Greet all guests, with a warm smile and welcoming posture, educating other front of house staff on how body stance can welcome or hinder guests from entering.
• Drive the culture of Excessive Hospitality among not only those at the host stand, but throughout the Restaurant- including ensuring the restaurant is pristinely set in preparation for guests to arrive.
• Foster creativity in planning and arranging for special touches for guests and VIPs.
• Act as a liaison to VIPs, and out of town guests, acting as their "point-of-contact" for visiting THE RANCH whenever they are in town.
• Answer customer questions regarding food, drinks, and specials.
• Inspire and educate the front of house staff. Most importantly, show how it's done.
• Cover the basics: cleanliness, timeliness, and consistency.
• Be the first line of communication at the front to handle customer complaints or disputes.
• Manage floorplan to ensure efficient and excellent service throughout a given seating.

Requirements

• 4+ years' experience in a high-end, fast-paced restaurant environment.
• Adaptive organizational skills and the ability to change plans to meet new circumstances.
• Excellent communication and customer service skills, both verbal and written, with the ability to tactfully deliver unwelcome news to guests.
• Must have knowledge and appreciation for high end food and beverage culture.
• Highly service trained – effortlessly able show others how to serve in an unpretentious, yet high quality food & beverage environment.
• Able to stand on your feet for long periods of time (Up to 8 Hours).
• Must be able to communicate clearly with Managers, back of house and other front of house staff.
• Must be dependable and able to work with a team.
• Possess good attitude, attention to detail, organizational skills, and the ability to work under pressure.
• Wine and Spirits Certifications a plus+.