Maitre'D

Responsibilities

• Ensure the guest greeting process is managed professionally to create a positive first impression.
• Address and resolve guest inquiries, special requests, or complaints promptly and professionally.
• Enhance the guest experience by leveraging reservation platforms to personalize service and recognize returning guests.
• Support the execution of special events, group reservations, and private dining experiences.
• Oversee the functionality of reservation platforms (e.g., SevenRooms), ensuring systems align with no-show, cancellation, and reservation policies.
• Regularly audit and update the platforms to reflect accurate table availability, operational hours, and special events.
• Maintain compliance with reservation-related policies and address discrepancies promptly.
• Train and mentor hosts/hostesses on effective use of reservation systems, including recording guest details, adding notes and tags, and maintaining accurate profiles.
• Build a comprehensive guest book to support consistent and high-quality guest service.
• Collaborate with managers at each venue to standardize reservation processes and ensure alignment with best practices.
• Cook up with front-of-house and kitchen teams to ensure smooth communication and service execution.
• Act as a key point of contact for resolving operational challenges related to reservation systems or guest flow.
• Maintain compliance with health, safety, and cleanliness standards throughout all front-of-house operations.

Requirements

• 2+ years in a senior guest service, Maître D’, or reservations leadership role
• Strong experience managing high-volume reservations and guest flow
• Advanced knowledge of reservation platforms (SevenRooms)
• Proven ability to deliver personalized, high-level guest experiences
• Experience handling guest complaints, VIP requests, and service recovery
• Experience supporting special events, group dining, and private events
• Able to train and lead host/hostess teams
• Strong collaboration with front-of-house, kitchen teams, and management
• Excellent communication, organization, and problem-solving skills
• Knowledge of health, safety, and cleanliness standards
• Flexible availability, including nights, weekends, and holidays