Mainframe Production Support

Job Description

Provides daily monitoring of computer platforms. Ensures all daily scheduled computer production work is completed accurately. Conducts scheduling and system monitoring tasks using appropriate tools. Troubleshoots operational issues as 1st level support and notifies appropriate support personnel for problem resolution. Records all trouble ticket issues/incidents and provides follow-up to customers. Provides 1st level help desk and online business application support, during and after normal business hours. Ensures all problems and issues reported to computer operations are recorded in the incident reporting log for review or action by Operations or IT Management. Communicates with all areas and levels within the organization.

Skillsets Required

• JES (Scheduling)
• JCL
• SDSF
• OpCon
• Or Any other Scheduling tool (Control-M or CA7 etc.)

Pay

The base compensation range for this role in the posted location is: 75000- 95000

Benefits

Capgemini provides a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave, Medical, dental, and vision coverage (or provincial healthcare coordination in Canada), Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada), Life and disability insurance, Employee assistance programs, Other benefits as provided by local policy and eligibility.