Production Support Analyst (Mainframe)

Responsibilities

• Supports production jobs running in mainframe and mid-range server environments, including job creation and scheduling, job execution, monitoring and troubleshooting of job issues.
• Supports mainframe COBOL applications using the Client's source code storage and compilation tool to promote program packages and members, as requested by application developers.
• Sometimes works in a paired programming environment for knowledge sharing and training purposes.
• Reviews and submits procedural documentation, and participates in team presentations to help build team skills expertise.
• Manages incident tickets using a tracking software application to update each incident or request with action taken / resolution.
• Collaborates with team members to execute jobs according to predefined schedules, complying with and enforcing computer operation standards.
• Coordinates and / or controls the operation of the mainframe console, assignment of devices, reply to operator messages, and the operation of input and output devices.

Requirements

• At least 2 years of experience in the last 5 years working with IBM mainframe operations and production control environment including ordering, holding, submitting, cancelling, and monitoring production jobs using the scheduling software application, Control-M.
• 2 years of experience in the last 5 years working in a data center interacting closely with customers and managing incident tickets using a tracking software application like Cherwell service management tool.
• 2 years of experience in the last 5 years working with mainframe software Endevor to move the customer application programs and application source elements such as Job Control Language (JCL), Procedures (PROCS) and Control Statements to Endevor libraries.
• 1 year of experience operating a commercial high-speed printer, such as a Canon varioPRINT 6220 TITAN MICR, to print large volume jobs.

Qualifications

A high school diploma or equivalent.